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Support custom protocol links in Plugins

Currently, it looks like only the `http(s)://`, `mailto://` and `tel://` protocols are supported as navigable links from within a plugin. It would be great to offer support to click into other custom native apps with their own protocol, like `slac...
8 months ago in Developer Platform / Plugins / SDK 0

Staffing goals: set goals at the hour level

Adding FT requirements per hour would provide visibility on how many people you need at different times of the day.
about 2 months ago in Workforce management 0 Backlog

Sync non-Google or O365 Calendars

Add personal iCal calendar in prevent double booking feature for scheduling links
over 2 years ago in Scheduling Links 1 Backlog

Extend Shifts functionality to include Busy status instead of just out of office.

This is useful since members of my sales team want to make sure that we get our direct communications, but I'd like the new group emails to go to the next available rep. I have a team that mixes both direct and group emails.
over 1 year ago in Admin Experience / Workforce management 1 Backlog

Jump to first email in conversation

Have an easily accessible button to jump to the top of a conversation
over 3 years ago in P3 display 3 Backlog

Calendar Color Labels in Front Calendar

Similar to Google Calendar, the ability to label specific colors within the Calendar.

Give customer the choice between multiple 3rd party spell checkers

Currently Front supports spell checking using Grammarly. However, some customers would prefer to have the choice the use other spell checkers, like Microsoft spell checker, as there are cases where they can provide better suggestions.
almost 2 years ago in Composer 1 Will not do

Ability to use chatbots across multiple live chat channels (e.g., SMS & WhatsApp)

Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.
over 2 years ago in Chatbots 1 Backlog

Improved Assignment Queues Visibility and Management for admins

Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...
over 2 years ago in Assign / Workflows 0 Backlog

Attio CRM Integration

You have old-school legacy CRM integrations like Hubspot & Salesforce... please make now asap one for the next-gen, modern, powerful, flexible and data-driven CRM https://attio.com/
about 2 years ago in New integration requests 3 Backlog