All ideas

I would like to be able to AI tag messages by topic and sentiment in one inbox.

As a Front Admin, I want to be able manage my teammates' sidebar.

Ability to customize the look and feel of their Front KB further, and also enhance search experience using custom javascript.

For users with a dedicated SMTP server, please consider increasing the cap for sequence recipients beyond the current 200. This would provide a smoother experience and reduce the operational burden for users who regularly communicate with larger c...

An integration with OneNote would be really useful Within Outlook, users can just click a button and their email details, including files, can be sent to OneNote, to collect both the email info and meeting notes, and things unrelated to email into...

We currently use the embedment/iframe function to display 3rd party platforms like g-sheets, miro boards, and sheets. It would be important for us to have this functionality in the Front Knowledge Base as well

Using AI to determine if messages agents are drafting to send violate key quality assurance metrics, create confusion, or otherwise may result in a low customer satisfaction for that conversation (DSAT). Simple things like tone, grammar/ spelling ...

Add personal iCal calendar in prevent double booking feature for scheduling links

Have an easily accessible button to jump to the top of a conversation

Ability to preview automatically collected information (via rules or AI extraction) before a macro submits data to a third-party system via a connector. This preview step would allow users to correct any inaccurate or unexpected information prior ...