All ideas

Include security-focused events on audit logs. These could include: user logins/logouts, add IP addresses to all events, MFA success/failure

You have old-school legacy CRM integrations like Hubspot & Salesforce... please make now asap one for the next-gen, modern, powerful, flexible and data-driven CRM https://attio.com/

Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...

Ability to customize the look and feel of their Front KB further, and also enhance search experience using custom javascript.

Would be based on the open-archived status, and replace the old "archived" metrics

For users with a dedicated SMTP server, please consider increasing the cap for sequence recipients beyond the current 200. This would provide a smoother experience and reduce the operational burden for users who regularly communicate with larger c...

It would be great to have an option to use Recurring as the option for availability on a scheduling link but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the fut...

I love keeping my inbox clean and find it a bit frustrating that when I read an email in Front, it still shows as unread in my Outlook. It would be great to have a toggle option in personal settings to sync the read/unread status between Front and...

Context links today apply across every workspace/ department. Other depts e-mails are sorted differently and read in a different way and the link being applied universally is not ideal. Would like the ability to modify context links to have a more...

Current State Currently, SLAs will only trigger when either a conversation is created, or an inbound reply is received. Requirement Provide additional triggers for starting an SLA countdown, including: Ticket unsnoozed Time since last outbound...