Skip to Main Content
ADD A NEW IDEA

All ideas

Showing 1368 of 1368

Ability for team members to manually send Front Chat transcript to chat visitor

Add setting so teams can customize whether they want the chat transcript to be sent every 5 minutes when a chat visitor does not reply, or if teammates can send the transcript manually.
about 1 year ago in Live Chat 1 Backlog

Support alt-text in KB articles (accessibility)

Need alt-text for accessibility and in case in-line images do not display.
29 days ago in Knowledge Base 0 Backlog

Embed Vidyard video links in KB articles

Support for embedded Vidyard videos (alongside YouTube, Vimeo, and Loom) is important as this is a tool the whole company uses. Since Intercom supports embedding Vidyard videos, the Front KB importer failed to retain these videos embedded in artic...
29 days ago in Knowledge Base 0 Backlog

Instagram DM : a two-way sync for read/archive statuses.

No description provided
29 days ago in Existing integrations 0 Backlog

be able to drag events in the monthly calender view

Please enable the calender events to be dragged withing the monthly calander view. Lot of times appoints are moved from 1 week to aother. It will be very easy and fast versus going into each even and changing the date. I only use the monthly view ...
30 days ago in Schedule - manage your calendar 0 Backlog

Allow custom description text on contact us form

Customers may want to add customizations to their form on their KB contact us button depending on the use case.
30 days ago in Knowledge Base 0 Backlog

Integrate Time Off Planner with External HR Systems

During a product roadmap presentation, Carter from Edge Logistics mentioned it would be great if the Time Off feature for shifts integrated with external HR systems like Paylocity Link to Gong clip: https://us-18905.app.gong.io/call?id=31715033328...
4 months ago in Teammate availability 0 Backlog

Subject line visible when making replying to an email

I would like it to be possible when I am replying to an email in a thread, I can see the subject line without having to click on it in order to change it in case the conversation topic has changed.
7 months ago in Composer 0 Backlog

Sending voice messages in discussions and comments

No description provided
7 months ago in Comments / @ mentions / Internal discussions 1 Backlog

Communicate chat agent offline hours without removing the chat widget

Currently the offline hours functionality completely removes the chat widget during the specified hours. We'd like for the widget to remain so customers can still chat in and we can reply later, but still let customers know that our agents are cur...
6 months ago in Live Chat 1 Backlog