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New default channel option: Dynamically select channel based on inbox currently being viewed

If the 'Default channel' preference is left blank, the default channel selected for a new conversation is dynamically selected based on the inbox currently being viewed. This is a useful behaviour, but it is fairly blank since it is only applied i...
about 1 year ago in Default channel management 0 Backlog

Send existing message in draft state via API

Customer requesting the ability to send an existing draft via API. They are requesting the ability to provide a message ID of the draft in a response that will initiate the sending of the message.
3 months ago in Core API 1 Backlog

From the sort by drop down, have the ability to sort by sender and subject rather then just newest

No description provided
about 1 year ago in P2 display - conversation list 2 Backlog

Subject line visible when making replying to an email

I would like it to be possible when I am replying to an email in a thread, I can see the subject line without having to click on it in order to change it in case the conversation topic has changed.
9 months ago in Composer 0 Backlog

Ability to tag a discussion when composing it

Similar to how users can tag an email while composing a new one, users should have the ability to tag a discussion while composing one, especially since you can do it after the fact anyway.
12 months ago in Internal discussions 0 Backlog

Keyboard shortcut: change color of text when composing

Shortcut to change font color which runs through the colors using the arrow keys
12 months ago in Composer / Core Product Experience / Keyboard shortcuts 0 Backlog

Push Email Notification for when an inbox goes offline

No description provided
7 months ago in Email channels 1 Backlog

Tag individual messages within an SMS thread

Add a tag to an individual message within an SMS thread
about 1 month ago in SMS 0 Backlog

Full two-way Twilio SMS sync

As mentioned in the How to set up a Twilio SMS inbox in Front help center article, outbound Twilio SMS messages send from a source other than Front (like a third-party integration, or the Twilio API) will only sync to Front after an inbound reply ...
3 months ago in Existing integrations / Twilio 0 Backlog

Enable AI for specific teammates / inboxes

Ability to allow select users / inboxes, etc. to use AI features.
10 months ago in AI 0 Backlog