All ideas

I want to be able to bring in product line item data stored in a Google Sheet so that Ask Copilot can leverage this data to answer team member questions such as: - What products do we offer with X attribute and Y type

Problem Managing customer rules across multiple regions requires creating the same rule pattern repeatedly—one set per region. Rules checking customer group membership multiply the number of rules needed. Request Allow contact groups and lists, cu...

We'd like the ability to customize the colors of SLA warning icons based on priority. Currently the icon turns red when there's a quarter of the time until SLA breach is left however, this doesn't necessarily match when we want a conversation to b...

Problem Internal comments on a snoozed conversation cancel the snooze, forcing teammates to re-snooze repeatedly even though no external message arrived. Request Keep conversations snoozed when only internal comments are added, and only break snoo...

Problem Front does not support email importance flags, so priority markings set in Outlook or other clients are not visible. Request Display and allow setting high/low importance flags on inbound and outbound messages, matching Outlook's behavior.

Problem Notifying an entire teammate group in a comment requires @mentioning each member individually, which is tedious and error-prone. Request Allow @mentioning a teammate group in a comment to notify all members at once.

Problem When a teammate is composing a draft response, new incoming messages are not clearly indicated, causing important customer updates to be missed. Request Show a notification when new messages arrive while a draft is being composed, so agent...

Problem Many teammates use unread as a lightweight follow-up system, but Front has no way to manually mark a conversation as unread once it has been opened — unlike Gmail and Outlook. Request Let teammates manually mark an opened conversation as u...

Problem Creating similar rules across workspaces requires rebuilding each one from scratch, which is time-consuming and error-prone. Request Allow duplicating rules within a workspace and copying them to other workspaces.

Problem There are no native validation or testing options in the Front API to verify that WhatsApp templates — including those with media headers — are correctly formatted before sending, increasing the risk of rejected messages. Request Add valid...