Auto-reply

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels. This applies to the CSAT rule template too.

We want to begin using the auto replies, but it only replies back to the actual sender. Not the email addresses within CC etc.

Use the "reply-to" field for auto replies instead of the "from:" field.

Allow rules to reply all instead of replying to the sender.

Select signature when using the [Reply with a message template] rule or macro action.

Ability to see the 'seen' icon along with the sent time in the automated response email. It will help the support with a more precise answer.