I'm not quite sure why this has been on the waiting list for over 3 years given that it is basic feature that would allow applying rules to all form submissions received in Front. My team is unable to use most of automation functionality due to lack of 'reply to' logic and since Front was only implemented to assist with automation of tasks, I do not see why keeping this app now if we still have to complete most tasks manually like we would do in G-mail or Zendesk.
I have a need for this type of feature, and it's disappointing to see it's been sitting for 3 years.
Using the "reply-to" field should be default/take precedence IMO. Otherwise, ability to configure this would ensure VIP Contacts or Accounts could be correctly identified, plus enable auto-drafts/auto-responses.
I'm not quite sure why this has been on the waiting list for over 3 years given that it is basic feature that would allow applying rules to all form submissions received in Front. My team is unable to use most of automation functionality due to lack of 'reply to' logic and since Front was only implemented to assist with automation of tasks, I do not see why keeping this app now if we still have to complete most tasks manually like we would do in G-mail or Zendesk.
I have a need for this type of feature, and it's disappointing to see it's been sitting for 3 years.
Using the "reply-to" field should be default/take precedence IMO. Otherwise, ability to configure this would ensure VIP Contacts or Accounts could be correctly identified, plus enable auto-drafts/auto-responses.