All ideas

I want to be able to bring in product line item data stored in a Google Sheet so that Ask Copilot can leverage this data to answer team member questions such as: - What products do we offer with X attribute and Y type

Problem Internal comments on a snoozed conversation cancel the snooze, forcing teammates to re-snooze repeatedly even though no external message arrived. Request Keep conversations snoozed when only internal comments are added, and only break snoo...

Problem Notifying an entire teammate group in a comment requires @mentioning each member individually, which is tedious and error-prone. Request Allow @mentioning a teammate group in a comment to notify all members at once.

Problem Front does not support email importance flags, so priority markings set in Outlook or other clients are not visible. Request Display and allow setting high/low importance flags on inbound and outbound messages, matching Outlook's behavior.

Problem Front’s threading logic combines subject line and sender or recipient data to group messages, which can merge unrelated conversations together and disrupt workflows for teams accustomed to Outlook-style subject-based grouping. Request Add ...

Problem When automation injects long comments into a conversation, there is no way to collapse them — all comments remain fully expanded, making it hard to navigate to the most relevant information in comment-heavy threads. Request Add the ability...

Problem Creating similar rules across workspaces requires rebuilding each one from scratch, which is time-consuming and error-prone. Request Allow duplicating rules within a workspace and copying them to other workspaces.

Problem Business hours configuration does not support holiday exceptions, so SLA timers and rules treat holidays as working hours. Request Allow adding national holiday closures and custom non-working days to business hours settings.

Problem Front's email read tracking doesn't show which individual recipients of a multi-recipient Office 365 email have opened the message or at what time. Request Display a per-recipient read status with timestamps for emails sent via Office 365,...

Problem Attachments can only be downloaded to the default location — there is no way to choose the file name, format, or save destination. Request Add a right-click 'Save As' option for attachments to choose the save location and file format.