All ideas

We decided to give the instructions to the employees to set up their own reports from the analytics page. One suggestion I would have systematically is allowing an admin to set that up on the back-end somehow.

For synchronous channels like chat, I want to be able to create a reply time goal that is less than 1 minute. Such as 30 seconds or 45 seconds.

Add Box https://www.box.com/resources/knowledge-center as a native front knoweldge source for help centre and front AI

A lot of teams have a workflow where they snooze a conversation and continue to comment on it. It can be frustrating for them to always have to click Snooze again when it was internal comments that broke the snooze rather than a message from the c...

Inbound and outbound messages in Outlook can be set to have high or low importance: https://support.microsoft.com/en-us/office/mark-a-message-as-high-or-low-importance-44be4160-d3d9-4f26-97bd-46359b845ae3?ui=en-us&rs=en-us&ad=us Requesting...

This will allow users to @ mention an entire group/team in a comment to notify all individuals at once.

Views in Front are powerful, but currently the display logic assumes a conversation belongs in only one view at a time. The configuration sits at the Shared Inbox level, rather than being customisable per view. We would like the ability to configu...

Provide the ability to copy rules instead of having to start custom rules from scratch every time and provide the ability to copy rules to other workspaces.

It would be great if we could add National Holiday closures as part of our company business hours.

AI Knowledge is an integral component of effective AI systems, however today AI Knowledge can only be distinguished by Workspaces. For users with multiple customer segments or types that require different knowledge but do not want to split effort ...