All ideas

Smart CSAT seems to consider only emails and not considering comments on conversations.If one of our users comment and say for example 'case closed could not reach user' CSAT will still apply score without considering the comments on the conversat...

I'd like Team member Time Off to populate on the calendar. That way, when looking at the week and scheduling meetings/assigning projects, we can see whom will not be in office

AI-based features seem to support some languages but it's not guaranteed for many of them. cc https://help.front.com/en/articles/914304#prerequisites It'd be great if features like AI answer for chat, Suggested replies could leverage knowledge bas...

Users are only able to drag one attachment at a time to a different email, looking for the ability to drag multiple attachments and mirror more so the functionality in Outlook

Ability to hide the reading pane or conversation view to help users better focus.

The ability to search the calendar by event name or invitee to find an existing calendar event.

Ability to change the order in which new messages are displayed in a thread. Today, the oldest message is at the top, and the most recent is at the bottom.

Would help large teams be able to see exactly who is online, especially when the teams all have different starting times and work across the globe.

We’d like the ability to programmatically close conversations using the Front API. Right now, the API allows updating a conversation’s status to archived, but there’s no way to mark it as closed. This creates a challenge for teams like ours who re...