All ideas

Problem Admins cannot track time spent on internal discussions or generate reports on discussion completion metrics and tag usage. Request Provide analytics for discussions, including completion time tracking and tag usage reports across teammate ...

Problem Knowledge Base sites have limited visual customization — admins cannot adjust header colors, grid density, icons, content width, or footer visibility to match their brand. Request Add more styling and layout options for Knowledge Base site...

Problem Front does not provide a pre-send warning or block when outbound emails contain personally identifiable information or sensitive attachments. Google's DLP service includes a "Warn Users" action that prompts senders before delivery, but thi...

I would like to suggest an idea for our mobile application. Currently, there is no way to summarize email threads within Front on the mobile app. All users of Front who are on the go could benefit from this, and it would also be a strong selling p...

Problem When a teammate is composing a draft response, new incoming messages are not clearly indicated, causing important customer updates to be missed. Request Show a notification when new messages arrive while a draft is being composed, so agent...

Problem Customers who submit portal tickets don't want to return to the help center to continue conversations—they expect to reply via email like traditional support channels. Request Allow conversations started in the Customer Portal to be seamle...

Currently, when a macro uses an action that creates a new draft (like applying a message template or canned response), it generates a clean, blank message. It does not automatically include the previous conversation history, similar to how hitting...

Problem There is no way to search for a specific calendar event, so finding past or upcoming events requires manual scrolling. Request Add search functionality to the calendar that supports filtering by event name and invitee.

Problem Teammate PTO and time off is not visible on the calendar, so managers scheduling meetings or assigning work cannot see who is unavailable. Request Display teammate time-off entries on the Front calendar alongside regular events.

Problem Integrating AI agents with Front currently requires handling API implementation details manually, which adds complexity. Request Provide an MCP Server for Front to simplify integrating AI agents and external tools.