All ideas

The ability to search the calendar by event name or invitee to find an existing calendar event.

Give an end user accessing their portal the ability to search and filter through historic tickets that show on the portal.

Ability to change the order in which new messages are displayed in a thread. Today, the oldest message is at the top, and the most recent is at the bottom.

Would help large teams be able to see exactly who is online, especially when the teams all have different starting times and work across the globe.

SLA warnings currently show a rounded amount of time left before breach. We'd like to be able to either hover over the rounded amount to see the exact amount of time remaining, or just see the exact amount without hover.

If a teammate group's membership is managed by an IdP (Entra, Okta, etc.), the teammate group cannot be edited in Front via the API. This behavior prevents Admin from controlling a teammate group's contacts and contact list access. To control the ...

Allow certain apps to be authorised at a workspace rather company wide level. For multi-department or multi-org companies using Front, are scenarios in which different teams use different instances or workspaces for the same application. E.g. Jira

The ability for top-level admins to set up rules or apply tags for oversight or alerting purposes without those actions being visible to the wider team. For example, if we want to alert a manager to review something via a rule, but we don't want t...

The current Zendesk importer is experiencing significant performance issues during large-scale migrations. Specific technical gaps include: Import Stability: The importer frequently fails or errors out during ticket transfer, resulting in incomp...

Sometimes having the ability to override an SLA timer is required from various actions such as: Internal customer emails OOO automated emails trigger a SLA reply but no action is needed Conversations requiring no actions During initial o...