All ideas

I'd like Team member Time Off to populate on the calendar. That way, when looking at the week and scheduling meetings/assigning projects, we can see whom will not be in office

Sometimes having the ability to override an SLA timer is required from various actions such as: Internal customer emails OOO automated emails trigger a SLA reply but no action is needed Conversations requiring no actions During initial o...

AI-based features seem to support some languages but it's not guaranteed for many of them. cc https://help.front.com/en/articles/914304#prerequisites It'd be great if features like AI answer for chat, Suggested replies could leverage knowledge bas...

Give an end user accessing their portal the ability to search and filter through historic tickets that show on the portal.

Ability to create and edit tables in Front emails (currently you can only paste a table)

Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.

SLA warnings currently show a rounded amount of time left before breach. We'd like to be able to either hover over the rounded amount to see the exact amount of time remaining, or just see the exact amount without hover.

​It would be helpful to enable rules to be re-triggered by edited comments not just new comments, as users frequently update comments to include crucial information that may have been initially overlooked.

Users are only able to drag one attachment at a time to a different email, looking for the ability to drag multiple attachments and mirror more so the functionality in Outlook

The ability to search the calendar by event name or invitee to find an existing calendar event.