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Rank search results based on the recency of the match and not the most recent activity on a conversation

No description provided
9 days ago in Search Ranking 0 Backlog
264 VOTE

Mobile calendar

Ability to access calendar in the Front mobile app for iOS and Android
about 2 years ago in Mobile 6 Backlog

Microsoft To Do Integration

Integration with Microsoft To Do similar to the existing Asana or Todoist integrations.
about 1 month ago in New integration requests 0 Backlog

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
3 months ago in Teammate Groups 3 Backlog

Ability to hide all comments from a conversation

Ability to toggle a view so that you can only see the email messages and not the internal comments.
20 days ago in Comments / @ mentions 0 Backlog

Live chat bots

Create live chat bots that can collect information from chat visitors, answer common questions, and route conversations to the right place.
3 months ago in Front Chat 1 Planned

OOO status should allow re-assignment but no new assignments

OOO status to allow conversations that were once assigned to a teammate to be re-assigned, but no new conversations to be assigned.
about 2 months ago in Teammate availability 0 Backlog

Sort conversations list by sender

Ability to sort the conversations list by sender or "from" address. This is something that is able to be done today in Outlook, and can be key to certain users' workflows.
22 days ago in P2 display - conversation list 0 Backlog

New metric: first reply handle time

In Analytics, measure handle time for first reply only
about 2 months ago in Analytics - Times 0 Backlog

Ability to hide the left sidebar

Ability to hide left sidebar to focus just on the conversations list and reading pane
2 months ago in Core Product Experience 0 Backlog