Message templates

Problem Message templates don't support dynamic variable syntax in subject lines, limiting personalization in manual sends. Request Allow template variables (e.g., {{account.name}}) in subject lines.

Problem Message templates only save body content, so users must manually add recurring recipients (To, CC, BCC) each time. Request Allow message templates to include pre-filled To, CC, and BCC recipient fields.

Problem After applying a message template, users must manually add the associated tags to the conversation, adding extra steps to a repetitive workflow. Request Allow message templates to include tags that are automatically applied to the conversa...

Problem Return dates must be typed manually into time off auto-responder messages, requiring updates in multiple places if dates change. Request Add template variables (e.g., {{time_off.end_at}}, {{time_off.start_at}}) to auto-responder templates ...

Problem Message template variables can only be inserted in the body, not the subject field, limiting customization and personalization of outgoing emails. Request Allow message template variables to be used in the subject field so teams can person...

Problem Teams accumulate many message templates over time but have no way to review them for consistency with brand voice and tone or organize them effectively. Request Provide an AI-powered tool to review existing templates, improve them for cons...

Request Integrate Grammarly support when creating and editing message templates in settings.

Request Display who created each template, who last edited it, and when it was last used to help identify templates for cleanup.

Problem Message templates cannot insert dynamic dates — users must manually type today's date or other date references each time. Request Add date variables (e.g., {{today.date}}, {{tomorrow.date}}) to message templates for automatic date insertion.

Problem Message templates use a default signature for all users, but teams want to associate different signatures with different templates. Request Allow assigning a specific signature to a message template.