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Message templates

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Grammarly support in the Message Templates editor

Allow for using Grammarly when creating and editing Message Templates in Settings.
3 months ago in Message templates 0 Backlog

Ability to duplicate message template

Ability to copy message templates.
6 months ago in Message templates 0 Backlog

Include tags in message templates

I'd like to be able to add related tags to the message template as well, so that when I use it within an email reply, the tags are automatically added to the reply (based on the template) and I don't have to spend time doing that separately.
6 months ago in Message templates 0 Backlog

2nd Variable Fallback in Message Templates

In message templates, when using a dynamic variable I can create a fallback variable or text. I would like to have two fallback options, one being another variable, and a second fallback being text.
2 months ago in Message templates 0

Include To, CC, BCC fields as part of message template

Add recipient fields to message templates so they can be used repeatedly as well.
about 2 years ago in Message templates 0 Backlog

Allow a {{dynamic variable}} to display multiple items, 1 per recipient

For example, if I send an email to 10 people with {{first_name}}, the variable will fill out the first name for each contact in the recipient list.
about 2 months ago in Message templates 0 Backlog

Bulk Importing Message Templates

If you are already using an existing message template inserter (such as TextBlaze) with a large quantity (over 100) of existing responses, it is a very manual process to recreate all of your folders and responses within Front.
about 2 months ago in Message templates 0 Backlog

Dynamic variable for time-of-day greeting

Sometimes you don't have the customer's name, and you need something more formal than hi or hello. Or perhaps you have the customer's name, but you just want to be more formal than hello [name]. That's why we would like to see a message variable f...
2 months ago in Message templates 0 Backlog

Disable dynamic variables within composer

Remove '{{ }}' function from the composer so it can be used in the email body
7 months ago in Message templates 0 Backlog

Hide message templates

We have many different team members who do not use all of (or any of) our team inboxes, and do not need to see all of our message template folders mixed in with their personal message templates. It slows people down and is annoying to have to scro...
3 months ago in Message templates 0 Backlog