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Message templates

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Ability to duplicate message template

Ability to copy message templates.
10 months ago in Message templates 1 Backlog

Include tags in message templates

I'd like to be able to add related tags to the message template as well, so that when I use it within an email reply, the tags are automatically added to the reply (based on the template) and I don't have to spend time doing that separately.
10 months ago in Message templates 0 Backlog

Grammarly support in the Message Templates editor

Allow for using Grammarly when creating and editing Message Templates in Settings.
7 months ago in Message templates 0 Backlog

Notes / instructions for templates

When a CSR uses a template, there are often fill in details or instructions like "attach the receipt" that I have tried to include in the text in bold colors but even my best CSRs have shot off the email without removing my instructions during bus...
23 days ago in Message templates 0 Backlog

Include To, CC, BCC fields as part of message template

Add recipient fields to message templates so they can be used repeatedly as well.
over 2 years ago in Message templates 0 Backlog

Reusable components for templates

Be able to have reusable components (Eg headers and footers) that can be referenced within templates - so it's easy to maintain a constant look and feel and easy to make one change that will be reflected across all templates.
24 days ago in Message templates 0 Backlog

2nd Variable Fallback in Message Templates

In message templates, when using a dynamic variable I can create a fallback variable or text. I would like to have two fallback options, one being another variable, and a second fallback being text.
6 months ago in Message templates 0 Backlog

Support for Embedded, tab-enabled Tables/Forms in Templates

Why Tables/Forms? Forms provide a more efficient method of entering structured data. Forms also reduce errors and encourage data consistency. Desirable Tables/Forms Features Inserting a Table, using the same style of 'Insert Table" interface found...
3 months ago in Message templates 0 Backlog

Allow a {{dynamic variable}} to display multiple items, 1 per recipient

For example, if I send an email to 10 people with {{first_name}}, the variable will fill out the first name for each contact in the recipient list.
6 months ago in Message templates 0 Backlog

Dynamic variables for dates in message templates

Ability to use variables like {{today.date}} in message templates.
over 2 years ago in Message templates 0 Backlog