Admin Experience

Problem Organizations that work with government agencies or security-sensitive partners receive S/MIME encrypted emails (.p7m files) that cannot be viewed or actioned within Front. Teammates must switch to Outlook to handle these messages. Request...

Problem The audit log does not record when teammates change their availability status, making it impossible for admins to review when a teammate set themselves to Busy, Available, or OOO. Request Add teammate availability status changes as tracked...

Problem There is no way to set a deadline for responding to a conversation, making it hard to track time-sensitive replies. Request Allow assigning due dates to conversations, with notifications when a due date passes without a response. Context C...

Problem Starting a discussion with a large group requires manually typing each participant's name, which is cumbersome and error-prone. Request Allow teammate groups to be used as participants when creating a discussion, so all group members are a...

Problem The 1MB profile photo size limit is too restrictive, requiring excessive compression to fit images. Request Increase the maximum file size limit for profile photos.

Problem Admins cannot enforce consistent email signatures across the organization — users can set any signature, leading to inconsistent branding. Request Allow admins to define and enforce company-wide email signature templates, with optional per...

Problem When creating a new tag during rule creation, it automatically becomes visible to all inboxes; most tags should be inbox-specific, requiring manual editing after creation. Request Show inbox visibility settings during tag creation in the r...

Problem Since the permissions update removed individual-level access controls, admins must create a dedicated Teammate Group for every edge case where a single user needs a specific permission (e.g., View Analytics). This leads to a growing list o...

Problem When editing or deleting a teammate group, there is no warning that the change will remove inbox or workspace access for teammates who only had that access through the group. The access disappears the moment the change is saved. Request Be...

Calendar Location Custom Fields: Dropdown field with multi-select options, allowing users to quickly choose from predefined office addresses instead of typing them manually each time. The selected address(es) will populate the meeting location field.