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Categories Teammate Groups
Created by Guest
Created on Jan 12, 2023

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution customers have asked about is using Teammate Groups as a way to invite people to discussions en masse.

Open question - do the participants of the conversation need to stay up to date with the members of the Group?

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  • Guest
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    Feb 24, 2023

    In response to your open question "do the participants of the conversation need to stay up to date with the members of the Group?"

    I personally don't see a reason for this, especially if that reopens old conversations to the new member's inbox. If groups were also taggable, retag the group to add all current members to a discussion.

  • Guest
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    Feb 24, 2023

    Follow up suggestion, allow groups to be taggable in conversations. I know why it doesn't currently exist, but most teams (in my business) are 3-8 people. Most of the time, we know exactly who to tag & ask questions to. But sometimes, we don't. Sometimes we just need to throw the net out there & see who bites. Sometimes a message is urgent and we just need anyone to respond.

    Optionally: For convenience, directly next to a group tag - if you're part of the group that's been tagged - add a selection of some sort to "unsubscribe as a participant." It can either be a button explicitly worded as such, or as simple as an icon with hoverable help text.

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