Teammate Groups

Problem Starting a discussion with a large group requires manually typing each participant's name, which is cumbersome and error-prone. Request Allow teammate groups to be used as participants when creating a discussion, so all group members are a...

Problem Since the permissions update removed individual-level access controls, admins must create a dedicated Teammate Group for every edge case where a single user needs a specific permission (e.g., View Analytics). This leads to a growing list o...

Problem Teammate Groups can only grant default workspace access roles. Assigning non-default roles requires individual user assignments, making permission management inefficient and unscalable for large teams. Request Allow admins to select a spec...

Problem Signatures can only be shared across all individual channels, with no way to target specific groups of teammates based on role, location, or team. Request Allow admins to share a signature with a teammate group, making it easier to tailor ...

Problem Sharing a view requires manually selecting individual teammates, and new group members don't automatically receive the shared view. Request Allow views to be shared with teammate groups and pinned to their sidebar, so all current and futur...

Problem When a teammate group's membership is managed by an IdP (e.g., Okta, Entra), the group cannot be edited via the API at all. This prevents admins from controlling contact and contact list access without temporarily disabling IdP sync. Reque...

Problem Group membership can only be edited from the teammate groups page, so adding a teammate to multiple groups requires navigating to each group individually. Request Allow admins to view and edit a teammate's group membership directly from th...