Core Product Experience

Problem Internal comments on a snoozed conversation cancel the snooze, forcing teammates to re-snooze repeatedly even though no external message arrived. Request Keep conversations snoozed when only internal comments are added, and only break snoo...

Problem Notifying an entire teammate group in a comment requires @mentioning each member individually, which is tedious and error-prone. Request Allow @mentioning a teammate group in a comment to notify all members at once.

Problem When automation injects long comments into a conversation, there is no way to collapse them — all comments remain fully expanded, making it hard to navigate to the most relevant information in comment-heavy threads. Request Add the ability...

Problem Attachments can only be downloaded to the default location — there is no way to choose the file name, format, or save destination. Request Add a right-click 'Save As' option for attachments to choose the save location and file format.

Problem The vacation responder sends the same auto-reply to both internal teammates and external contacts, but organizations need different messaging for each audience. Request Allow configuring separate vacation responder messages for internal an...

Problem Message templates only save body content, so users must manually add recurring recipients (To, CC, BCC) each time. Request Allow message templates to include pre-filled To, CC, and BCC recipient fields.

Problem Viewing email attachments requires downloading each file, which is slow and clutters local storage. Request Allow previewing attachments (images, PDFs, documents) inline without downloading them.

Problem Calendar invites cannot be forwarded to other participants, and forwarded invites from external clients cannot be accepted in Front. Request Support forwarding calendar invites to additional attendees and accepting forwarded invites receiv...

Problem View display logic (which conversations appear based on status) is configured at the shared inbox level — individual views cannot override it, limiting workflow flexibility. Request Allow configuring visibility rules per view, so different...

Problem Moving a conversation to a different team inbox automatically unassigns it, even when the assignee belongs to the destination inbox. Request Keep the conversation assigned to the current assignee when moving between inboxes, provided the a...