Admins can lock teammate-level settings

Problem Teammates can change preferences that affect customer experience and team workflows, and admins have no way to enforce consistency or set organization-wide defaults. Request Allow admins to manage teammate preferences at the company level:...

Problem The email read-tracking feature must be disabled channel by channel, which does not scale for organizations that want to disable it company-wide. Request Introduce a company-level setting to disable the "Track sent emails" feature across a...