Problem Message templates only save body content, so users must manually add recurring recipients (To, CC, BCC) each time. Request Allow message templates to include pre-filled To, CC, and BCC recipient fields.
Problem When viewing a long conversation, there's no quick way to jump back to the beginning. Request Provide a keyboard shortcut or button to jump to the first message in a conversation.
Problem After applying a message template, users must manually add the associated tags to the conversation, adding extra steps to a repetitive workflow. Request Allow message templates to include tags that are automatically applied to the conversa...
Don't count inline email signature images toward the 100-attachment limit
Customers are hitting Front's 100-attachment error even when they haven't attached many files. Root cause: inline (cid:) images embedded in email signatures (logos, social icons) get carried forward on every reply in a quoted chain and silently st...
Problem The same full email signature appears on every reply in a thread, becoming repetitive and cluttering the conversation. Request Allow configuring a separate, shorter signature for reply emails — keeping the full signature only on the first ...
Problem Once an email is sent, there is no way to cancel or retrieve it, even immediately after sending. Request Add an undo-send window or email recall capability to cancel a sent email within a configurable time period.
Problem There is no way to copy formatting from one text selection and apply it to another in the composer. Request Add a format painter tool that copies text formatting and applies it to other selections.
Support variables in message template subject lines
Problem Message template variables can only be inserted in the body, not the subject field, limiting customization and personalization of outgoing emails. Request Allow message template variables to be used in the subject field so teams can person...
Add left, center, and right alignment to the composer
Problem The composer does not support text or image alignment — content cannot be right-aligned, centered, or left-aligned. Request Add alignment controls (left, center, right) for text and images in the composer.