RELATED IDEAS
Include tags in message templates
I'd like to be able to add related tags to the message template as well, so that when I use it within an email reply, the tags are automatically added to the reply (based on the template) and I don't have to spend time doing that separately.
Our workaround for this is to set a rule where the tag appends if the message template contains "specific keywords". This took a bit of work to set up on the front end and is not ideal, but works for these scenarios we needed it to work for. I like this idea of being able to append the tag at the outset.
Great idea!