Ability for Front Chat notifications to keep ringing until chat agent responds
it would be great if the notification sound would keep ringing until somebody starts replying to a newly arrived web chat message. The current notification sounds are indistinguishable from normal messages for which our team can take longer to res...
Only having the option to select offline hours for live chat creates a myriad of support problems for small teams juggling multiple jobs and the ability to simply turn it on/off with a single click would significantly improve the functionality.
Ability for team members to manually send Front Chat transcript to chat visitor
Add setting so teams can customize whether they want the chat transcript to be sent every 5 minutes when a chat visitor does not reply, or if teammates can send the transcript manually.
Make chat window smaller when browser is not on full screen mode
When customers are not using our website on full-screen mode, the current chat box will expand & take up their entire page. Previously, the chat box would only show up in a smaller screen on the bottom right corner. We'd like this small chat b...
This functionality would improve customer service dramatically by allowing the customer requesting help with their software to be able to give permission to our CS team member to view their screen or even take control of the active website. Screen...