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Live chat bots

Create live chat bots that can collect information from chat visitors, answer common questions, and route conversations to the right place.
5 months ago in Front Chat 3 Planned

Do not override customer contact details with pre-live chat form entries

We ask to collect info in the pre livechat form (e.g. email + a reference using a custom field) but if the customer types this in wrong or doesn't enter anything this information will be edited / deleted from the contact information. We need this ...
4 months ago in Front Chat 0 Backlog