Changing the transcript email subject line from Front Chat
Currently, when the customer is being sent the transcript email from the Chat, the subject line is "Chat". It would be amazing if this could be configured to something more tailored for a better customer experience.
We'd like the ability to authenticate users in Front's KB, so we know who is asking for help if they initiate a chat within the KB and we can automatically verify chat visitor identity using the Front Chat SDK.
When responding to Front Chat messages, the draft window at the bottom of the screen doesn't get bigger to show the whole message, so you have to scroll on the side to read it all, other interactions i.e. emails, the window will get bigger until i...
Chat Notifications - Enable notifications and then auto unsubscribe when a teammate responds first
We have enabled Chat functionality on our website. This is what we've done and would like implemented so its practical as a team. Chat channel created and widget install on website Added teammates to the "Chat" inbox - including myself. Set up a r...
We used a different chat app before and used to be able to see the navigation history of the guest we were chatting with, it was really helpful to understand what the guest was looking at at and what other pages he had visited before