RELATED IDEAS
[context] AI features to leverage Front Conversation History
Leverage past email history for AI Answers/AI Suggested Replies.
Past email conversations are a good source of knowledge to reduce product / general inquiries because:
Doesn't required to be structured in a specific format
Compared to a knowledge base, historical responses also help with tonality.
Most of the "knowledge" is buried in years and years of emails - there are many questions that we've answered over and over again.
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AI chatbots trained on historical conversation records
Most of our "knowledge" is buried in years and years of emails - there are many questions that we've answered over and over again. It would be very invaluable to be able to train AI on these historical conversation records for both generating emai...
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This seems like the real panacea of AI compose to me, personally. The two deep sources of information about general/simple customer inquiries are the knowledge base and an absolute boatload of historical email history. The tone of our company's communication style with customers is also deeply recorded in the thousands upon thousands of emails in our history. I'm sure it's difficult to have AI trained on all email history in all Front accounts, but this would be the real game-changer in automatic composition of email replies.