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Categories AI knowledge AI suggested replies (auto draft) Chatbots
Created by Guest
Created on Apr 8, 2024

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[context] AI features to leverage All Front Conversation History

Leverage past email history for AI Answers/AI Suggested Replies/AI compose.

Past email conversations are a good source of knowledge to reduce product / general inquiries because:

  • Doesn't required to be structured in a specific format

  • Compared to a knowledge base, historical responses also help with tonality.

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  • Guest
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    |     Aug 22, 2024

    This seems like the real panacea of AI compose to me, personally. The two deep sources of information about general/simple customer inquiries are the knowledge base and an absolute boatload of historical email history. The tone of our company's communication style with customers is also deeply recorded in the thousands upon thousands of emails in our history. I'm sure it's difficult to have AI trained on all email history in all Front accounts, but this would be the real game-changer in automatic composition of email replies.

1 MERGED

AI Compose to learn from existing conversation

Merged
The ability for AI Compose to learn from previous conversations, so that agents can use AI Compose to resolve queries faster when responding to similar queries they have answered in the past.
17 days ago in AI compose 0 Backlog