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Chatbots

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Increase functionality for multiple choice question for Front Chat

Customer would like to: 1) increase the number of options from 8 to something higher. Currently they need 10 but want the chance to expand further in the future 2) Increase the character limit from 35 for these options. The customer has a number o...
4 days ago in Chatbots / Front Chat / Live Chat 0
122 VOTE

AI-powered chatbots for Front Chat

The ability to use AI to train the chatbot on Knowledge Base / Help Center material, and then for the chatbot to use this information to automatically respond to chat visitors would be extremely powerful for deflection.
10 months ago in Chatbots 6 Planned

Collect date fields in chatbots

A customer requested that dates be collectible in chatbots as their business revolves around booking reservations.
27 days ago in Chatbots 0 Backlog

AI Chatbot in Czech language

When our knowledge base and customers are czech speaking, we need the AI to be able to speak back in Czech
25 days ago in AI / Chatbots 0 Backlog

Home page and News pages built into the Front Chat widget for proactive messaging

We love Front but find the chatbot lacks some nice features that Intercom has with the chatbot. We would love to see the Front chatbox be upgraded to allow proactive messaging/information to be shared. We would use this to share news about our lat...
12 days ago in Chatbots / Live Chat 0 Backlog

Ability to customize chatbot icon

Currently the chatbot icon is a fixed icon. It would be nice to be able to customize it to better reflect our company's branding.
10 months ago in Chatbots 0 Backlog

Include images, attachments, and gifs in chatbot flow

Currently you can only include plain text in chatbot messages, but it would be really helpful to be able to include things such as attachments, images, and gifs so we can provide resources that can help resolve chat visitor issues.
10 months ago in Chatbots 0 Planned

Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
about 1 month ago in Chatbots / Knowledge Base 1 Backlog

Embedded hyperlinks for chatbot messages

Currently it's not possible to include an embedded hyperlink in a chatbot message. Instead, the full URL (e.g., www.google.com) will appear. It would be helpful to be able to insert embedded hyperlinks like this so messages look more professional ...
10 months ago in Chatbots 0 Backlog

Ability to duplicate entire chatbots for other Front Chat channels

The ability to duplicate chatbots would be much appreciated. We work with several chat channels which have the same workflows, so it would be much faster to set up a new bot for another chat channel by duplicating the existing one.
10 months ago in Chatbots 0 Backlog