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Categories AI AI knowledge Chatbots
Created by Guest
Created on Jul 10, 2023

AI chatbots trained on historical conversation records

Most of our "knowledge" is buried in years and years of emails - there are many questions that we've answered over and over again.

It would be very invaluable to be able to train AI on these historical conversation records for both generating email drafts when responding to a customer, and for use in a chatbot flow.

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  • Guest
    Jul 23, 2024

    This would be really helpful. Additionally, being able to upload PDF manuals and other literature to inform the Suggested Replies would be great.