AI

Problem Other email platforms now offer AI-powered assistance for message composition and inbox management, but Front lacks native AI integration for these workflows. Request Add a formal integration with Claude AI to provide AI-powered assistance...

Problem AI Knowledge can only be distinguished at the Workspace level, which limits customers with multiple segments or customer types that need different knowledge bases. Request Enable granular control of which knowledge is available at the Inbo...

Problem Integrating AI agents with Front currently requires handling API implementation details manually, which adds complexity. Request Provide an MCP Server for Front to simplify integrating AI agents and external tools.

Copilot supports external knowledge sources as public URLs as a source for suggested replies. The request is to support more type of external sources like:* logged in KB* Files

Problem AI Answers supports only English or French knowledge sources, and suggested replies require an English Knowledge Base — teams in other languages cannot use these features. Request Expand language support for AI Answers and suggested replie...

Problem AI suggested replies (auto-draft) are only available for email — teams using SMS, chat, or custom channels do not get AI-assisted drafts. Request Expand AI suggested replies to work on SMS, live chat, and custom channel types.

Problem AI summaries are always generated in English, which is not useful for teams operating in other languages. Request Allow users to specify the output language for AI-generated conversation summaries.

Problem AI Answers only draws from Knowledge Base content and external sources — it does not use past conversation history, which often contains relevant answers. Request Allow AI Answers to leverage Front conversation history as a knowledge sourc...

Problem AI tagging accuracy cannot be fine-tuned — admins have no way to provide negative reinforcement, flag good examples, or audit tag predictions, and the AI mispredicts on signatures and forwarded content. Request Add training and feedback to...

Problem AI translation features are limited to a subset of languages, preventing translation to Norwegian, Hungarian, Czech, Latvian, and Lithuanian. Request Add support for additional languages in AI Compose translate and AI message translation f...