Add a new idea Subscribe
Status Backlog
Categories AI AI answer for chat AI knowledge AI suggested replies (auto draft) Chatbots
Created by Guest
Created on Apr 8, 2024

RELATED IDEAS

Use conversation history as a knowledge source for AI Answers

Problem
AI Answers only draws from Knowledge Base content and external sources — it does not use past conversation history, which often contains relevant answers.

Request
Allow AI Answers to leverage Front conversation history as a knowledge source, similar to how AI suggested replies already use similar conversations.

  • Attach files
  • Guest
    Aug 22, 2024

    This seems like the real panacea of AI compose to me, personally. The two deep sources of information about general/simple customer inquiries are the knowledge base and an absolute boatload of historical email history. The tone of our company's communication style with customers is also deeply recorded in the thousands upon thousands of emails in our history. I'm sure it's difficult to have AI trained on all email history in all Front accounts, but this would be the real game-changer in automatic composition of email replies.

    Reply
1 MERGED

AI Compose to learn from existing conversation

Merged
The ability for AI Compose to learn from previous conversations, so that agents can use AI Compose to resolve queries faster when responding to similar queries they have answered in the past.
about 2 years ago in AI compose 0 Backlog
19 MERGED

AI chatbots trained on historical conversation records

Merged
Most of our "knowledge" is buried in years and years of emails - there are many questions that we've answered over and over again. It would be very invaluable to be able to train AI on these historical conversation records for both generating emai...
about 3 years ago in AI / AI knowledge / Chatbots 2 Backlog