Clear definition for Chat Section and Internal Comment

I wanted to share a usability concern regarding the layout of the Chat and Internal Comment boxes. Currently, the two fields are very similar in both appearance and placement, which increases the risk of accidentally sending internal comments to the client-facing chat. This has happened to me several times.

To help prevent this, I recommend:

• Visually distinguishing the two boxes more clearly (e.g., different colors or borders)

• Relocating one of the fields to reduce proximity and avoid confusion

• Adding a confirmation prompt or label reminder before posting

Improving this distinction would greatly reduce the chance of internal notes being misdirected and help preserve communication integrity.

Thanks for considering this suggestion!