Linked conversations

Problem When creating a linked conversation, both conversations stay in the originating inbox. The receiving department can't see the linked conversation in their own inbox. Request Allow linked conversations to appear in the receiving department'...

Problem Managers creating internal discussions (e.g., task lists) related to an email conversation must either add them as conversation comments or lose the connection between the two. Request Support linking discussions to conversations so relate...

Often times, our staff needs to reference checklists and SOPs that guide them on how to resolve a customer request or to perform an assigned task that came into a shared inbox. Often times our teams have to go to an outside system to find the SOPs...

Problem The only way to link existing conversations is through mass linking, which is impractical when conversations are not together in a list or share common search terms. Request Ability to link existing conversations by ID or through a search ...