SDK

Problem Plugins can only navigate to http(s), mailto, and tel protocols; custom app protocols like slack://, zoommtg://, and notion:// are not supported. Request Support custom protocol links in plugins, with developer control over which protocols...

Problem The Plugin SDK payload includes Contact information but not the associated Account record, requiring developers to make a separate REST API request to fetch account data. Request Include the Account record directly in the Plugin SDK payloa...

Problem Sidebar plugins cannot display modal confirmations (like `window.confirm()`) because the iframe sandbox doesn't include the 'allow-modals' permission, preventing confirmation dialogs from working. Request Add the 'allow-modals' permission ...

Problem Accessing conversation custom fields through the Plugin SDK currently requires a server-side API request to GET /conversations/:id. Request Expose conversation custom fields in the Plugin SDK, matching the availability of contact custom fi...

Problem Plugin integrations can only communicate with users when the plugin window is actively open, missing opportunities for real-time notifications or urgent alerts. Request Provide a Notification API that allows plugins to send notifications t...

Problem The Plugin SDK's listMessages method only returns messages visible to the current user, not all messages in a conversation. Developers must work around this by using the Core API, which is less convenient and requires additional setup. Req...