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Other (workflows)

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Export Ruleset Table into CSV with Tag Name and Inbox Name

When you export a ruleset table as a CSV, instead of the inbox ID and tag ID being in the CSV file, show inbox name and tag name.
6 months ago in Other (workflows) 0 Backlog

Individual rules applying to shared conversations

No description provided
over 2 years ago in Other (workflows) 0 Backlog

Always add a recipient when using a specific message template

No description provided
about 2 years ago in Message templates / Other (workflows) 0 Backlog

Explicit "empty value" cases in rule conditions

Rules to not have explicit No value/NULL cases. It prevents very specific workflows from working ("do X if subject is empty").
over 2 years ago in Other (workflows) 2 Backlog

Require tag: add new tags to the list automatically

Idea: "select a tag among children tag of tag X" This would be very helpful if you have a "Incident type" list of tag and you add new types as they happen.
almost 2 years ago in Other (workflows) 0 Backlog

See "last time used" for message templates in message template list

No description provided
over 1 year ago in Other (workflows) 0 Backlog

Required Tagging feature for personal email inboxes

We need to be able to see how many client facing emails are worked in an agents personal email box vs. personal/spam emails.
about 1 year ago in Other (workflows) / Triage - get to inbox 0 0 Backlog