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Increase the limit of custom fields

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team
4 days ago in Custom fields 0

Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...
6 days ago in Admin Experience / Custom fields 0

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
9 months ago in Teammate Groups 4 Backlog

Admins can filter the teammate list

From Company settings > Teammates, allow the list of teammates to be filtered by certain attributes. Please leave a comment with details on what you would like to filter on and for what purpose.
3 months ago in Teammate management 1 Backlog

Admins can lock the value of teammate preferences

Today, teammates have the flexibility to change many preferences and customize their experience. However, in some cases, admins may want to lock the value of some of these preferences in order to create a consistent customer experience and ensure ...
3 months ago in Admins can lock teammate-level settings 0 Backlog

@mentioning teammate groups

Quickly loop in a list of teammates to a conversation, by @mentioning a teammate Group. Leave a comment to tell us how you imagine using this feature: creating an action item for another team; sending out an FYI; asking another team for input
over 2 years ago in Teammate Groups 3 Backlog

Audit trail for template create/edit/deletion

Allow admins to view when templates have been created, edited or deleted, including which user made the change.
3 months ago in Admin audit trail 0 Backlog

automation that detects CC info and other sensitive patterns through a one-click setting

about 1 month ago in Compliance & security 0 Backlog

Permission to manage teammate availability status

If a teammate forgets to mark themselves OOO, then it will disrupt the team's workflows and assignment rules. Today, only a company admin or teammate with 'Teammate - Invite/Manage' permission can change another user's OOO status. By adding a new ...
4 months ago in Increase granularity of admin permissions / Teammate availability 0 Backlog

Allow companies to set & enforce email signatures company wide and restrict the editing of email signatures.

Companies want to standardize their email signatures from a branding perspective. We want all users to have the same font and color scheme and to use only the company approved phone numbers [by team] and to have the proper email and website links.
6 months ago in Admin Experience 0 Backlog