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Admin Experience

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Automatically Set Teammates Sidebar to expose Inboxes with Access

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2 days ago in Admin Experience 0

Optionally invite teammates silently

Make sure admins can set up their instance properly, including teammate configuration, before sending out invitation notification.
6 days ago in Teammate invitation 0 Backlog

Teammate event auditing

As an IT admin, I would like to monitor changes to Workspaces + Teammates in Front for IT security and observability purposes. Specifically, I would like the option to subscribe to a Webhook feed or poll a GET /audit API endpoint to fetch the foll...

Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...
5 months ago in Admin Experience / Custom fields 0 Backlog

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
about 1 year ago in Teammate Groups 5 Backlog

Bulk Update Inbox Name

Give users the ability to bulk import and update inbox names
12 days ago in Bulk updates 0 Backlog

Increase the limit of custom fields

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team
5 months ago in Contacts / Custom fields / Developer Platform 0 Backlog

Conversation custom fields in Views

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).
about 1 month ago in Custom fields / Views 0 Backlog

Allow creation of empty teammate groups

Allowing admins to create empty teammate groups so they can better plan and organize groups. Sometimes teams will want to create groups before adding teammates and currently this is not possible as you cannot create an empty group.
17 days ago in Teammate Groups 0 Backlog

Warn users when emailing outside of domain

Have a warning banner appear alerting sender from sending a message when emailing an external email domain. Much like this gmail functionality: https://support.google.com/a/answer/7380041?hl=en
3 months ago in Compliance & security / Core Product Experience 0 Backlog