P3 display

Problem Conversations always show the oldest message at the top, forcing users to scroll to the bottom for the most recent reply. Request Allow changing message display order so the most recent message appears at the top of a conversation thread.

Problem When a teammate manually edits a conversation subject, there is no record of who changed it or when — making it hard to understand why a subject differs from the original message. Request Add a timeline entry when the conversation subject ...

Problem Front may display only sender names without email addresses, making it harder to identify phishing attempts where display names are spoofed. Request Provide a setting to always display the full email address alongside the sender name, so t...

I haven't found a way to merge conversations without having to first search for a user's email, and selecting all conversations from that user, and then merging. With a huge support inbox like ours, it's not possible to manually find and select ea...

Problem When viewing a long conversation, there's no quick way to jump back to the beginning. Request Provide an easily accessible button or keyboard shortcut to jump to the first message in a conversation.

Problem Activity history in conversations within private inboxes only displays snooze information. Request Display the full activity history in private inbox conversations, matching the same level of detail shown for team inbox conversations.

Problem When opening a conversation, it shows the last activity (e.g., a comment) instead of the last unread message. Request Scroll to the last unread message when opening a conversation.

Problem Auto-responder messages appear at the bottom of email conversations by default, requiring users to scroll to the top to read the main message. On mobile, this creates a poor reading experience with only the auto-responder snippet visible. ...

Request Add an option to prevent automated responses sent by rules from updating conversation timestamps, so organic reply timing can be accurately measured.

Problem Emoji reactions are available for comments but not for emails. Request Support emoji reactions on emails.