RELATED IDEAS
Assign due dates to conversations
Problem
There is no way to set a deadline for responding to a conversation, making it hard to track time-sensitive replies.
Request
Allow assigning due dates to conversations, with notifications when a due date passes without a response.
Context
Could integrate with existing SLA rules to trigger escalations.
Super important - not all SLA's are the same. For example, we use Front to manage future deliveries - if a future due date is tracked and can be measured in the standard front metrics this would be a game changer!