109
VOTE
Status
Backlog
Categories
Admin Experience
Custom fields
Workflows
Created by
Guest
Created on
Sep 26, 2023
RELATED IDEAS
Assign Due Dates to Conversations
It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the teammate it was assigned to.
Super important - not all SLA's are the same. For example, we use Front to manage future deliveries - if a future due date is tracked and can be measured in the standard front metrics this would be a game changer!