It would be great if we could add National Holiday closures as part of our company business hours.
Guest
Jun 3, 2025
Agreed! SLA rules are not really helpful without the ability to factor in public holidays and other closures that shouldn't impace on them. It creates an inaccurate set of analytics which underminds their value. Would love if some form of team calendar could be added that then impacts on SLA times.
It would be great to be able to add National Holidays to Business Hours (ex. Canada Day, 4th of July, etc if the business is closed). The time off would be taken into account for SLA Breaches.
Agreed! SLA rules are not really helpful without the ability to factor in public holidays and other closures that shouldn't impace on them. It creates an inaccurate set of analytics which underminds their value. Would love if some form of team calendar could be added that then impacts on SLA times.
It would be great to be able to add National Holidays to Business Hours (ex. Canada Day, 4th of July, etc if the business is closed). The time off would be taken into account for SLA Breaches.