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Preference for Assignee Title in Sender Line

After a recent update, when a conversation is assigned to the user the format of the heading of the conversation of the assignee in the side panel is now "Sender > me" previous to the update it was "Sender > FirstName LastName". I'm requesti...
4 months ago in Assign / Assigning 0 Backlog

Assign overriding OOO through rules

This is valuable for roles like account managers when time is not of the essence.
about 2 years ago in Assign 0 Backlog