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Audit which teammates aren't using their inbox access

Some company admins want to keep shared inbox access controls to the minimum necessary. A teammate may have been granted access but rarely views conversations in the inbox, which means their access can be revoked. How can we help company admins to...
about 1 month ago in Permissions 0 Backlog

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
2 months ago in Permissions / Rule management 1 Backlog

In-app admin audit trail

Admins need in-app review of past versions of objects in Front. For instance, navigate effortlessly across all versions of a rule to answer the following questions: - When was the last edit? And when were all other past edits? - Who did the last e...
about 2 years ago in Admin audit trail 1 Backlog

Separate "teammate management" permission from "inviting new teammates"

Enable admins to set a teammate’s permissions so that they can manage Teammates in their Workspace without allowing them to invite new users to Front/add a new license. Admins need to add teammates who can autonomously manage their Workspace, perf...
almost 2 years ago in Permissions 0 Backlog

View-only inbox access (and other finer inbox-level permissions)

Giving a finer level of control over what you can do in an inbox will unlock View-only access. This is when a user can see what's in an inbox, but only has limited actions available.
about 2 years ago in Conversation/inbox permissions 1 Backlog

Give non-admins permission to manage shifts

Add a new permission for managing shifts, that can be added inside a custom role. This enables teammates other than full Workspace admins to manage shifts.
about 1 year ago in Teammate edit permissions quirks 0 Backlog

New permission to create signature

Admins can prevent users from creating an individual signature so that they are forced to use shared signatures.
about 2 years ago in Permissions 0 Backlog