Permissions

Problem Admins who create rules or tags for oversight and alerting purposes cannot hide these from the wider team, which can feel intrusive to teammates. Request Allow admins to mark rules and tags as admin-only, so oversight automations run silen...

Problem Company admins need access to company rules, developer options, and company tags, but granting full admin access also exposes billing, financial info, and company preferences that shouldn't be accessible. Request Implement granular permiss...

Problem Since the permissions update removed individual-level access controls, admins must create a dedicated Teammate Group for every edge case where a single user needs a specific permission (e.g., View Analytics). This leads to a growing list o...

Problem Teammate Groups can only grant default workspace access roles. Assigning non-default roles requires individual user assignments, making permission management inefficient and unscalable for large teams. Request Allow admins to select a spec...

Problem Only company admins or those with full teammate management permission can change another teammate's out-of-office status. This requires granting overly broad permissions just to handle availability. Request Introduce a dedicated permission...

Request Allow changing a private tag to a shared tag.

Problem Teams cannot view the status of another team's conversation without having direct access to that inbox, limiting visibility across teams. Request Cross-team visibility into conversation status and updates without granting full inbox access...

Problem Any teammate can merge conversations, and misuse of this feature can cause data integrity issues with no way to restrict it. Request Allow admins to restrict which teammates have permission to merge conversations, preventing accidental or ...

Problem All teammates can add, edit, delete, and browse contacts in the contact manager, with no way to limit access based on role. Request Allow admins to restrict who can add, edit, delete, and browse contacts and accounts in the contact manager...

Problem Users can create personal rules that move sensitive messages to shared inboxes or perform other unintended actions, with no admin oversight. Request Allow admins to set up alerts or blocks when a user creates a rule matching certain patter...