AI answer for chat

Problem AI Answers supports only English or French knowledge sources, and suggested replies require an English Knowledge Base — teams in other languages cannot use these features. Request Expand language support for AI Answers and suggested replie...

Problem AI Answers only draws from Knowledge Base content and external sources — it does not use past conversation history, which often contains relevant answers. Request Allow AI Answers to leverage Front conversation history as a knowledge sourc...

Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot ...

Problem: issue is the need to make all content public, for both knowledge centre and 3rd party sources. For some of the use cases were want to use, privacy issues prevents us from using it. The inability to nominate multiple sources would be anoth...

Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...

Problem It's difficult to identify which AI Answers are failing and understand the root causes. Request Provide a report of questions that AI Answers answered incorrectly, with details to help admins improve accuracy.

Problem AI answers in chatbots use a single Knowledge Base, but some customers need different KB content depending on customer context or attributes. Request Support selecting different Knowledge Bases for chatbot AI answers based on customer attr...

Problem AI Answers, compose suggestions, and suggested replies use a fixed tone and structure that may not match a team's preferred communication style or brand voice. Request Allow customization of the tone and structure used in AI Answers, compo...

Problem AI features like AI Answer and Suggested Replies can only work with information available in Front and cannot fetch or push data from external systems. Request Enable AI features to integrate with third-party tools such as Shopify, order m...

Problem AI Answers can only provide pre-stored information from the Knowledge Base and cannot access live or external data. Request Allow AI Answers to query and update information through configured connectors during conversations for real-time l...