Contacts

Problem The contacts manager has no sort or filter capabilities, making it difficult to find specific contacts in large lists. Request Add sorting and filtering to the contacts manager by attributes such as account, source, last updated date, and ...

Problem Custom fields are limited to 50, which is not enough for organizations that need to store additional customer data for workflows and context surfacing. Request Increase the custom fields limit to support more metadata per conversation or c...

Problem Our team needs to maintain contacts in both Front and Dialpad, which means updating contact information twice whenever it changes. Request Enable two-way contact syncing between Front and Dialpad so we can use Front as our single source of...

Feature Request: Nested / Sub-Contact Lists Problem Contact lists are flat — there's no way to nest one list inside another. When a rule references a contact list (e.g. an exclusion list), any changes to that list require an admin to manually upda...

Problem Some contacts own multiple businesses, but Front only allows one Account per Contact, making it impossible to organize contacts who manage multiple accounts accurately. Request Allow a single Contact to be associated with multiple Accounts...

Problem There's no way to view all custom fields across accounts and contacts in a single report, making it difficult to assess overall data quality. Request Enable exporting a report that shows all custom fields in accounts and contacts for data ...

Request Allow administrators to disable contact exporting for non-admin teammates.

Problem Account and Contact fields are displayed in alphabetical order, making it difficult to navigate and organize information the way it appears in other systems. Request Allow users to customize the order of fields in Account and Contact views...

Problem Shared contacts are shared with everyone in the company, rather than being workspace-specific. Context Workspace-level restrictions support least privilege access principles. Request Allow restricting shared contacts to specific workspaces.

Problem Can't see distribution list members without leaving Front to check Outlook. Request Show distribution list members within Front so users don't need to switch tools.