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Status Launched
Categories Accessing / Organizing Data
Created by Guest
Created on Aug 23, 2022

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Support role-based access levels for shared contacts

Problem
All teammates with access to shared contacts have the same permissions — there is no way to give some groups read-only access while others can edit.

Request
Allow configuring different access levels (view, edit, manage) for shared contacts per teammate group.

  • Attach files
  • Admin
    Baptiste Couly
    May 28, 2026

    This is available through teammate group and contact list restrictions. Learn more here: https://help.front.com/en/articles/4645696#manage_contact_access

    Reply
  • Admin
    Yiting Zheng
    Aug 27, 2024

    Thank you for your feedback. A quick update: we now allow admins to manage access to shared contacts based on teammate groups.

    • Once enabled, teammates can only browse shared contacts if they belong to a group that was granted access.

    • Teammates can always see contacts when browsing conversations they have access to.

    • Company admins can always see all contacts.

    You can read more here. We will continue to improve our contact permissions and please continue to provide feedback.

    Reply
6 MERGED

Ability to have different visibility levels for shared contacts

Merged
The ability to limit shared contacts visibility across teammates. If a shared contact is not visible to a teammate, the teammate cannot see, edit, or export the contacts
over 3 years ago in Accessing / Organizing Data / Contact data model 0 Launched
7 MERGED

Being able to hide specific contact/account details for specific teammates

Merged
It would be great to have the ability to restrict contact details access per teammate
over 2 years ago in Contacts 0 Launched