Accounts Manager

Problem Some contacts own multiple businesses, but Front only allows one Account per Contact, making it impossible to organize contacts who manage multiple accounts accurately. Request Allow a single Contact to be associated with multiple Accounts...

Problem Account and Contact fields are displayed in alphabetical order, making it difficult to navigate and organize information the way it appears in other systems. Request Allow users to customize the order of fields in Account and Contact views...

Problem There's no way to view all custom fields across accounts and contacts in a single report, making it difficult to assess overall data quality. Request Enable exporting a report that shows all custom fields in accounts and contacts for data ...

Problem Tags are available for conversations but not for contacts or accounts, limiting the ability to organize customer data. Request Support tagging contacts and accounts, and enable creating dynamic contact lists based on tags or custom fields.

Problem External IDs can only be set when initially creating an account, but cannot be updated afterwards, limiting flexibility when managing account integrations or correcting initial values. Request Allow admins to update the external ID on acco...

Problem When a teammate is disabled, custom fields pointing to that teammate are not automatically updated, requiring manual bulk reassignment through Front support via CSV export and re-import. Request Enable bulk reassigning custom fields from a...

Request Update multiple account properties at once instead of individually.

Problem Saved contacts appear without their associated account names throughout the UI, making it easy to accidentally contact the wrong person. Request Display the account name alongside each contact name wherever contacts are shown—in compose, c...

Problem Some customers use no-reply email addresses or share a single email address across multiple account sites, making it impossible to automatically associate incoming emails to the correct customer account for reporting. Request Allow manuall...