RELATED IDEAS
View contacts in mobile app
Problem
On-call staff working without laptop access can't retrieve customer contact information from Front, forcing them to maintain separate contact lists for phone calls outside the platform.
Request
Enable contact viewing and management in the Front mobile app so teams can access phone numbers and other contact details on the go.
We have team members who work on-call after hours and don’t always have access to their laptops. It’s important that they can access the contacts in Front to reach customers by phone when necessary.
Maintaining contact #'s in Front (for texting), while also managing a separate list for phone contacts, is not ideal. We need a more streamlined solution to keep these contact lists in sync.