RELATED IDEAS
Preserve assignment when moving conversations between inboxes
Problem
Moving a conversation to a different team inbox automatically unassigns it, even when the assignee belongs to the destination inbox.
Request
Keep the conversation assigned to the current assignee when moving between inboxes, provided the assignee is a member of the destination inbox.
Context
Could be a workspace preference, or a rule action to reassign to previous assignee after a move.
Agree with the below comment: "If anything, it should be the other way around - as in, by default it keeps the assignee. Because, if you actually do prefer it to unassign, you can easily make a rule to ‘unassign’ on move to inbox(es)."
If anything, it should be the other way around - as in, by default it keeps the assignee. Because, if you actually do prefer it to unassign, you can easily make a rule to ‘unassign’ on move to inbox(es).
Rules also give greater control over which assignees, inboxes and such are impacted.
Just got here through a question I asked at the support department so i 100% agree with this feature request :D
it would be terrific!
+1 to this feature. Annoying to assign, move, assign again.
Same here. Being forced to open a team inbox and find the newly moved conversation just to assign it is a pain in the ass. It would be so much more convenient if moving keeps the assignee.
Yes! This would make a huge difference for my team also. I am constantly losing access to emails that are important because someone moves it to another inbox.