WhatsApp

Description: Front’s Channel API does not currently support WhatsApp templates that include dynamic URL buttons (buttons with a variable URL parameter). When such a template is sent, the API cannot match the template and the send fails. Only stati...

Problem Front blocks XLS and XLSX file attachments on Twilio WhatsApp channels even though Twilio's WhatsApp API natively supports these file types. Users must convert spreadsheets to PDF or switch to email to share Excel files with contacts. Requ...

Problem The Core API does not support selecting or sending WhatsApp template messages, limiting automation capabilities for WhatsApp conversations. Request Add support for WhatsApp template selection and sending in the Core API so users can automa...

Problem When agents select a WhatsApp template to send, there is no visible indicator of whether it is a Marketing or Service type. This creates a real risk of sending the wrong type by mistake — for example, sending a Marketing template during an...

Problem Incoming audio messages are received as downloadable files that open in a new tab, requiring users to download and listen on their desktop. Sending audio replies is not currently supported. Request Enable inline audio playback directly wit...

Problem Currently, only text-type WhatsApp templates can be sent from Front. Previously supported template types such as "Quick Reply" and "List Picker" are no longer available. Request Re-enable support for non-text WhatsApp template types to all...

Problem Currently, WhatsApp conversations with Mexican phone numbers are split into separate threads depending on whether the number includes the prefix +52 or +521. Even though these represent the same user, Front treats them as different numbers...

Problem Only WhatsApp text templates are currently supported; other content types (quick replies, cards, list pickers) cannot be used from Front. Request They want Front to support all WhatsApp template content types to enable access to the full r...

Request Create and manage WhatsApp message templates directly within Front.

Problem There's no way to delete WhatsApp templates within Front, even when they're deleted in Meta's template manager, leading to clutter and confusion. Request Add the ability to delete WhatsApp templates in Front, and ideally sync deletions wit...