Collaborate - work together seamlessly

Problem Notifying an entire teammate group in a comment requires @mentioning each member individually, which is tedious and error-prone. Request Allow @mentioning a teammate group in a comment to notify all members at once.

Problem When automation injects long comments into a conversation, there is no way to collapse them — all comments remain fully expanded, making it hard to navigate to the most relevant information in comment-heavy threads. Request Add the ability...

Problem Tags can only be applied after sending — users who hold drafts for review risk forgetting to tag the conversation later. Request Allow tagging conversations while a draft is still being composed, so tags are applied before sending.

Problem Internal comments are interleaved with email messages in conversation threads, making it hard to read just the customer-facing messages. Request Add a toggle to hide internal comments so only email messages are visible in the conversation ...

Problem All comments on a conversation are visible to every teammate with access — there is no way to leave personal notes only you can see. Request Allow adding private comments or notes to self on conversations, visible only to the author. Suppo...

Problem Message templates are only available for emails — teammates who frequently use standardized internal comments must type them manually each time. Request Extend message template support to comments, allowing reuse of templated internal notes.

Problem Related conversations in the same inbox show a merge prompt that teammates may click accidentally, combining conversations that should remain separate. Request Allow marking conversations as distinct so the merge suggestion is suppressed f...

Problem Related discussions cannot be combined — if two discussions cover the same topic, they remain separate with no way to merge them. Request Allow merging discussions, similar to how email conversations can be merged today.

Problem Excel file attachments automatically download even when users only need to view them briefly, cluttering downloads and wasting storage. Request Show a preview of Excel file contents inline or in a preview pane so users can view details wit...

Request Support voice messages in team conversations to enable team communication without requiring third-party applications.