Rule actions

Problem Forwarding a conversation after an automatic reply has been sent omits prior message history, creating incomplete context for recipients. Request Ensure forwarded conversations include the complete message history regardless of automatic r...

Problem Rule-triggered replies and forwards always use the default channel, which may be wrong when a conversation has moved across inboxes with different channels. Request Allow specifying which channel to use when a rule replies to or forwards a...

Problem Rules cannot snooze conversations, so automating timed follow-ups requires manual intervention. Request Add snooze as a rule action so conversations can be automatically snoozed for a specified duration based on rule conditions.

Problem Conversations cannot be automatically closed based on workflow conditions, requiring manual closure for each conversation. Request Add a rule action to automatically close conversations when specific conditions are met (e.g., after a CSAT ...

Problem Rules and macros cannot reference or operate on other conversations, limiting automation for cross-conversation workflows. Request Allow rules and macros to query and act on conversations based on custom field values (e.g., resolve all con...

Problem Rules cannot merge related conversations automatically, so teams must manually identify and combine them. Request Add a rule action that merges conversations matching specified conditions.

Problem Users can manually forward a message to a new conversation, but this action isn't available as a rule, requiring repetitive manual work. Request Add a rule action to automatically forward messages to a new conversation based on rule criteria.

Problem Rules cannot automatically CC contacts on messages, requiring manual steps to ensure compliance with internal processes and customer requests. Request Add support for dynamic CC addresses in the Reply using message template rule action so ...

Problem When a manager is out-of-office, rule-based notifications (like reply time breach alerts) don't route to their backup. Request Allow rule-based notifications to route to a backup manager during out-of-office.

Problem Front lacks automated tools to help teams identify phishing emails, especially as AI-generated phishing attempts become more sophisticated. Request Provide phishing detection capabilities such as rule actions triggered by first-contact ema...