Matching

Problem Searching for partial keywords like part of an email domain, part of an order ID, or partial names requires remembering the exact full term—searches for "cut" don't find "cutting", and partial email or ID searches fail. Request Support par...

Problem Wildcard (*) searches don't reliably return results with word variations and truncations. Request Improve wildcard support in search queries and filters to return all relevant word variations.

Problem When searching for multiple keywords, Front returns conversations where the keywords can appear in different messages within the same conversation. This can surface irrelevant results when looking for keywords together. Request Add a searc...

Problem Currently, search returns results matching all keywords in the query (AND logic). This limits the ability to find conversations matching one condition or another. Request Support OR operator in search to find conversations matching alterna...

Problem Search doesn't find conversations when using currency formats (e.g., $300.00, 1,282.15 with commas); only plain numbers work. Request Support currency symbols and number formatting (commas, decimals) in search queries.