All ideas

Right now, we're limited to only extracting a single item from an email, which makes it challenging when there might be a list of items that we'd like to extract in an unstructured way and pass that list into another system downstream. So, support...

Playbooks are Front's new automation tool designed to handle multi-step, conversational workflows that resolve complex customer inquiries over time.

This will make updating subject lines easier.

Show week numbers on the Front Calendar

Front being an all in one platform without having to subscribe to a partner solution for calls

We’d like the ability to programmatically close conversations using the Front API. Right now, the API allows updating a conversation’s status to archived, but there’s no way to mark it as closed. This creates a challenge for teams like ours who re...

Please can the search algorithm in Signatures be less 'fuzzy' and actually return the results based on the criteria requested? We have a lot of signatures and it can be painful to scroll down a long list because the search function doesn't work as...

In other calendars we can specify the time zone for a meeting.

To make it easier to identify phishing attempts, it'd be useful to configure Front to always display the email address. This makes it less likely a user is caught in a phishing scam.