All ideas

Problem ICS calendar files received as email attachments cannot be opened or imported into Front's calendar. Request Support creating calendar events from ICS file attachments and displaying ICS event details inline.

Problem Calendar reminder notifications disappear automatically and are easy to miss, especially in busy workflows. Request Keep calendar reminder notifications visible on screen until the user manually dismisses them, with optional sound alerts.

Problem The contacts manager has no sort or filter capabilities, making it difficult to find specific contacts in large lists. Request Add sorting and filtering to the contacts manager by attributes such as account, source, last updated date, and ...

Problem The calendar does not display week numbers, which many international teams rely on for scheduling and project tracking. Request Add an option to display ISO week numbers in the calendar view.

Problem Microsoft 365 group calendars (e.g., those connected to Teams) do not appear in Front, forcing users to switch to Outlook to view them. Request Support displaying Microsoft 365 group calendars alongside personal calendars in Front.

Problem Dark mode is only available on desktop and web — the iOS and Android apps are always in light mode. Request Add dark mode support to the Front mobile apps.

Problem The Core API does not support linked conversations, so integrations cannot programmatically create or read conversation links. Request Add API endpoints for creating, reading, and deleting conversation links.

Problem Setting different reply time goals for different customer segments or ticket severity levels requires many separate rules, increasing admin overhead for maintenance and monitoring. Request Add reply time goal configuration as a node type i...

Problem The chat widget is English-only — all UI text (buttons, prompts, chatbot flow labels) cannot be translated for non-English customers. Request Support localization of the chat widget, including the customer details form, 'Start new conversa...

Problem Admins who create rules or tags for oversight and alerting purposes cannot hide these from the wider team, which can feel intrusive to teammates. Request Allow admins to mark rules and tags as admin-only, so oversight automations run silen...