All ideas

Problem ICS calendar files received as email attachments cannot be opened or imported into Front's calendar. Request Support creating calendar events from ICS file attachments and displaying ICS event details inline.

Problem When a teammate is composing a draft response, new incoming messages are not clearly indicated, causing important customer updates to be missed. Request Show a notification when new messages arrive while a draft is being composed, so agent...

Problem The contacts manager has no sort or filter capabilities, making it difficult to find specific contacts in large lists. Request Add sorting and filtering to the contacts manager by attributes such as account, source, last updated date, and ...

Problem Calendar reminder notifications disappear automatically and are easy to miss, especially in busy workflows. Request Keep calendar reminder notifications visible on screen until the user manually dismisses them, with optional sound alerts.

Problem The calendar does not display week numbers, which many international teams rely on for scheduling and project tracking. Request Add an option to display ISO week numbers in the calendar view.

Problem Complex dynamic variables that are used in multiple rules must be individually configured in each rule/macro/playbook. Request Allow saving dynamic variables as reusable, shared components that can be imported into any rule/macro/playbook ...

Description: Front’s Channel API does not currently support WhatsApp templates that include dynamic URL buttons (buttons with a variable URL parameter). When such a template is sent, the API cannot match the template and the send fails. Only stati...

Problem Microsoft 365 group calendars (e.g., those connected to Teams) do not appear in Front, forcing users to switch to Outlook to view them. Request Support displaying Microsoft 365 group calendars alongside personal calendars in Front.

Problem Dark mode is only available on desktop and web — the iOS and Android apps are always in light mode. Request Add dark mode support to the Front mobile apps.

Problem The Zendesk importer frequently fails during large-scale migrations, causing incomplete data transfers and requiring manual restarts by the support team. Request Improve import stability and processing speed so large Zendesk migrations com...