All ideas

Problem Message templates only support basic text formatting, so emails sent from Front lack the rich branding and layout that other email platforms offer. Request Allow creating message templates with custom HTML for richer formatting, especially...

I would like to suggest an idea for our mobile application. Currently, there is no way to summarize email threads within Front on the mobile app. All users of Front who are on the go could benefit from this, and it would also be a strong selling p...

Problem Tags can only be applied after sending — users who hold drafts for review risk forgetting to tag the conversation later. Request Allow tagging conversations while a draft is still being composed, so tags are applied before sending.

Problem When team members share a conversation, there's no way to see who else is currently viewing it, causing duplicate research or response efforts. Request Display an indicator showing which teammates are currently viewing a conversation.

Problem Teammates can only configure a single default channel across all inboxes, but different inboxes may require different channels for outbound messages. Request Allow a default channel to be set per inbox, so the correct channel is automatica...

Problem Portal users cannot search or filter their past conversations, making it difficult to find specific requests in a long history. Request Add search and filter capabilities to the customer portal so end users can find past conversations by k...

Problem Rule-triggered replies and forwards always use the default channel, which may be wrong when a conversation has moved across inboxes with different channels. Request Allow specifying which channel to use when a rule replies to or forwards a...

Problem: Rules built in sandbox can't be transferred to production, forcing builders to either edit prod directly or rebuild everything twice. Request: Enable export/promotion of validated rules and macros from a sandbox environment to production.

Description: Front’s Channel API does not currently support WhatsApp templates that include dynamic URL buttons (buttons with a variable URL parameter). When such a template is sent, the API cannot match the template and the send fails. Only stati...

Problem AI summaries are always generated in English, which is not useful for teams operating in other languages. Request Allow users to specify the output language for AI-generated conversation summaries.