Skip to Main Content
ADD A NEW IDEA

All ideas

Showing 2156 of 2156

Log timeline activity on conversation subject being manually changed

My team spotted a couple of cases where the subject of a message did not align with the conversation subject; it turns out someone on the team manually edited the conversation subject. To make cases like this clearer, it would be useful to have a ...
over 1 year ago in P3 display 4 Backlog

[language] AI summarize in a specific languages

Be able to specify the language of the Summary.
over 2 years ago in AI / AI language / AI summary 0 Backlog

Setting to always display email address in emails

To make it easier to identify phishing attempts, it'd be useful to configure Front to always display the email address. This makes it less likely a user is caught in a phishing scam.

Ability to create templates using HTML

Templating is currently limited to basic text formatting. The ability to use custom HTML templates would open up the possibility of using Front to send emails with richer branding and formatting (especially in bulk/sequence emails), like many othe...
almost 3 years ago in Core Product Experience 3 Backlog

Option to display week numbers on calendar

Show week numbers on the Front Calendar
over 3 years ago in Calendar View 0 Backlog

CSAT API - New API endpoint(s) for CSAT Scores

Exposing new API endpoints for extracting CSAT Scores would be very useful. For example, provide a `GET /analytics/csat` endpoint to list CSAT scores. Provide the response data in a structured way with the score, reviewer, reviewee (teammate), com...
7 months ago in CSAT / Exports, API and connectors 0 Backlog

Create & view events from ICS files

No description provided
over 4 years ago in Create New Event 12 Backlog

When opening an EML attachment and replying to it make Front use the users default channel

Currently when replying to an EML file that is opened in Front it will do the following for selecting the reply channel: Available private channel First available shared channel, sorted by alphabetical order Please update it to add the users...
about 2 months ago in  0 Backlog

App authorisation at workspace level

Allow certain apps to be authorised at a workspace rather company wide level. For multi-department or multi-org companies using Front, are scenarios in which different teams use different instances or workspaces for the same application. E.g. Jira
3 months ago in Existing integrations 0

Native voice/calls feature

Front being an all in one platform without having to subscribe to a partner solution for calls
over 1 year ago in Voice 0 Backlog