All ideas

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels. This applies to the CSAT rule template too.

SLA warnings currently show a rounded amount of time left before breach. We'd like to be able to either hover over the rounded amount to see the exact amount of time remaining, or just see the exact amount without hover.

This will make updating subject lines easier.

My team spotted a couple of cases where the subject of a message did not align with the conversation subject; it turns out someone on the team manually edited the conversation subject. To make cases like this clearer, it would be useful to have a ...

Show week numbers on the Front Calendar

Add the ability to precisely target which recipient is evaluated by smart CSAT or smart QA. Instead of automatically targeting the last teammate responding, you can pick another recipient in the conversation and evaluate them accordingly. This wou...

Front being an all in one platform without having to subscribe to a partner solution for calls

Currently, Microsoft 365 group calendars (i.e. those connected to Teams), don't show up in Front. I'd like to be able to see these calendars in Front, otherwise our users have to go back to Outlook to view those calendars.

Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...