ADD A NEW IDEA

All ideas

    Showing 2140 of 2140

    An option to hide/minimize OOO replies from recipients

    Users would like an option to hide/minimize OOO auto-replies from threads to see a clearer history of interactions.
    about 2 years ago in Vacation responders 0 Backlog

    Export AI message summary via API

    As the title suggests, getting this information is helpful to display it in external systems, feed it into LLMs for account insights, and more.
    4 months ago in Core API 0

    [language] More language support for AI Compose translate and AI message translate

    We want more language support for the translate action in AI compose and the AI message translation feature. Languages like: Norwegian Hungarian Czech Latvian Lithuanian
    11 months ago in AI / AI compose / AI language / AI message translation 4 Backlog

    Keep calendar reminder notifications visible until manually dismissed

    Make calendar reminders more obvious either visually or with sound.
    over 4 years ago in Event notifications 3 Backlog

    [KB insights] Front Analytics Reporting for Knowledge Bases

    Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
    about 2 years ago in Insights - Other / Knowledge Base 0 Backlog

    Default channel per inbox

    Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...
    over 3 years ago in Default channel management 9 Backlog

    Conversation custom fields in Analytics

    Ability to filter in analytics by conversation custom field (similarly to tags)
    almost 2 years ago in New metrics 0 Backlog

    [Contacts Basics] Sort & filter contacts in the contacts manager

    Being able to filter contacts & lists in the contacts manager by attributes such as account, source, last updated, name etc.
    over 4 years ago in Contacts Manager 2 Backlog

    Ability to hide all comments from a conversation

    Ability to toggle a view so that you can only see the email messages and not the internal comments.
    almost 3 years ago in Comments / @ mentions 0 Backlog

    Tags and message templates - bulk import via CSV

    Import tags and message templates via CSV
    over 2 years ago in Core Product Experience / Tags 2 Backlog