All ideas

Problem Only inbox owners can delegate their individual inbox, leaving admins unable to manage delegations during offboarding, unexpected absences, or onboarding. Request Allow company admins to add and remove inbox delegations on behalf of any te...

Problem Once an email is sent, there is no way to cancel or retrieve it, even immediately after sending. Request Add an undo-send window or email recall capability to cancel a sent email within a configurable time period.

Problem There is no way to communicate with non-Front teammates over Google Chat without leaving Front. Request Add a Google Chat integration (plugin or channel) to send and receive Google Chat messages within Front.

Problem Front requires an internet connection to function — users cannot read, compose, or manage conversations when offline. Request Add offline support to the desktop app so users can access core functionality (reading, composing, triaging) with...

Problem: Rules built in sandbox can't be transferred to production, forcing builders to either edit prod directly or rebuild everything twice. Request: Enable export/promotion of validated rules and macros from a sandbox environment to production.

Description: Front’s Channel API does not currently support WhatsApp templates that include dynamic URL buttons (buttons with a variable URL parameter). When such a template is sent, the API cannot match the template and the send fails. Only stati...

Problem View and tag counters only display the count of open conversations — there is no way to see the total count including non-open conversations. Request Add a setting on views and tags to show the total conversation count (all statuses) inste...

Problem Teams can't receive and manage iMessage Business Chat conversations in Front alongside other channels. Request Integrate iMessage Business Chat as a channel type in Front so conversations can be received and responded to directly.

Problem Managers can't see how conversation volume in their team's backlog is changing over time, making it hard to understand workload trends. Request Show how many conversations were in each status (Open, Snoozed, custom status) at specific poin...

Problem SLA warnings show only rounded time remaining, making the exact breach deadline unclear. Request Display exact time remaining before SLA breach, either via hover tooltip or directly visible without hover.