All ideas

Problem Out-of-office auto-replies clutter conversation threads, making it hard to follow the actual interaction history. Request Add an option to hide or collapse out-of-office replies within conversation threads.

Problem The chat widget is English-only — all UI text (buttons, prompts, chatbot flow labels) cannot be translated for non-English customers. Request Support localization of the chat widget, including the customer details form, 'Start new conversa...

Problem The Core API does not support linked conversations, so integrations cannot programmatically create or read conversation links. Request Add API endpoints for creating, reading, and deleting conversation links.

Problem SMS messages are delayed by 1 minute by default. In cases where a quicker response is needed, there's no way to bypass this delay. Request Add a Send Now option for SMS messages to override the default delay when an immediate response is n...

Problem Admins want to give colleagues read-only or comment-only access to Front without purchasing a full license, but no lighter license tier exists. Request Introduce a lower-cost view-only license that allows users to view and comment on conve...

Problem When a message sent to a group partially fails, the UI does not show which recipients the delivery failed for. Request Display the specific email addresses that failed delivery on bounce notifications.

Problem The assignment, mention, and participant pickers show all teammates regardless of workspace access, leading to errors and confusion. Request Restrict assignment, @mention, and participant suggestions to only teammates who have access to th...

Problem Internal comments are interleaved with email messages in conversation threads, making it hard to read just the customer-facing messages. Request Add a toggle to hide internal comments so only email messages are visible in the conversation ...

Problem AI Answers only draws from Knowledge Base content and external sources — it does not use past conversation history, which often contains relevant answers. Request Allow AI Answers to leverage Front conversation history as a knowledge sourc...

Problem Forwarding a conversation after an automatic reply has been sent omits prior message history, creating incomplete context for recipients. Request Ensure forwarded conversations include the complete message history regardless of automatic r...