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Integration with Microsoft OneNote

An integration with OneNote would be really useful Within Outlook, users can just click a button and their email details, including files, can be sent to OneNote, to collect both the email info and meeting notes, and things unrelated to email into...
4 months ago in New integration requests 0 Backlog

Customer portal for ticketing system

We are aware that we have conversation codes. But it would be nice and organized to have an internal ticketing system that queues the incoming emails and provides a ticket number to the customers and a portal our customers could access to track pr...
about 1 year ago in Workflows 0 Backlog

Expand Dark Mode to the rest of the UI

Calendar User settings
over 3 years ago in Other (CPX) 0 Backlog

Embedded hyperlinks for chatbot messages

Currently it's not possible to include an embedded hyperlink in a chatbot message. Instead, the full URL (e.g., www.google.com) will appear. It would be helpful to be able to insert embedded hyperlinks like this so messages look more professional ...
about 1 year ago in Chatbots 0 Backlog

Microsoft To Do Integration

Integration with Microsoft To Do similar to the existing Asana or Todoist integrations.
over 1 year ago in New integration requests 0 Backlog

Sort conversations list by sender

Ability to sort the conversations list by sender or "from" address. This is something that is able to be done today in Outlook, and can be key to certain users' workflows.
over 1 year ago in P2 display - conversation list 1 Backlog

Search for calendar events

The ability to search the calendar by event name or invitee to find an existing calendar event.
over 3 years ago in Managing/Updating Events 9 Backlog

Knowledge Base: More customization options

Today, knowledge base allows for basic customizations of the website. What are additional customization options that are important to your company? [Please leave comment below] adjust grid layout / density of categories drag & drop article reo...
9 months ago in Knowledge Base 2 Backlog

SLA - Resolution time

SLA rules and analytics based on resolution time (not response time)
7 months ago in Insights / Workflows 0 Backlog

Private comments / notes to self on conversations

Also: notes without a conversation
over 1 year ago in Comments / @ mentions 1 Backlog