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Export Busiest Times heat map of volumes (as csv)

No description provided
12 months ago in Analytics - Widgets - Heatmap 0 Backlog

Keyboard shortcut: jump to top of conversation

A button or shortcut to jump to the very first email of a conversation
11 months ago in Compose - write efficiently with quality / Core Product Experience / Keyboard shortcuts 4 Backlog

Ability to assign a discussion when composing it

Ability to assign a discussion while composing one, instead of having to do it after sending it.
12 months ago in Internal discussions 0 Backlog

Custom Javascript / CSS Styling for knowledge base

Ability to customize the look and feel of their Front KB further, and also enhance search experience using custom javascript.
6 months ago in Knowledge Base 0 Backlog

Merge chat conversations

Can Front support merging chat conversations? It is only possible, right now, to merge emails and tweets.
6 months ago in Front Chat / Merge / privacy leaks / threading 0 Backlog

The ability to view & search within all rules that a company has

Giving admins the ability to have a top-down view of all rules that their company has. Would allow admins to search for specific rules based on their conditions.
about 1 year ago in Company rules 1 Backlog

Offer live chat for internal agent support

Ideally I would like to have an internal AI chatbot for our agents to find information faster, not necessarily an external feature.
4 months ago in Live Chat 0 Backlog

Include To, CC, BCC fields as part of message template

Add recipient fields to message templates so they can be used repeatedly as well.
about 3 years ago in Message templates 0 Backlog

Conversation custom fields in Views

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).
4 months ago in Custom fields / Views 0 Backlog

Move Shared Inboxes to another area

As an admin, I have all the inboxes showing in my sidebar in case someone needs to me to go look at something. I also have an inbox in the workspace I support. I'd like to be able to "pin" or star or somehow move that inbox up so it's easier for m...
5 months ago in Triage - get to inbox 0 4 Backlog