All ideas

We need the possibility to test all rules not only some to make sure it is working as expected.

Current audit log only covers classic rules, but does not cover changes to branching rules.

I would like to be able to use zoom, meet, or teams when I schedule within Front and also when I setup scheduling links. In any scenario, I would like those calendar appointments to be on my primary Google Calendar. This seems like something that ...

Please make dark mode available for phone app as well

Syncing our Front contacts with Dialpad would eliminate the need to update two systems. We could then focus on maintaining our Front contacts as our single source of truth. This will help our team focus on what matters most: interacting with our h...

Option (perhaps a setting or a rule) to have a different email signature on reply emails than on initial emails. This is available on other platforms. My signature is quite lengthy on purpose, but it doesn’t need to appear on every subsequent repl...

This is doable in Outlook, as we can't allow users to share their inbox with other team members. The ability to block "delegation" permissions would allow us to maintain this security posture.

Out-of-Office (OOO) messages are currently reopening tickets in shared inboxes and triggering SLA rules. This forces support teams to constantly revisit tickets, and adds unnecessary workload and frustration The system should offer a native rule a...

We currently have all our IT staff listed as company admins to handle company rules, developer options, company tags, etc. However, I don't want to give them access for other resources like billing, financial info or company preferences. We need g...

Actions requests from the admin to improve the accuracy Guidance to write good tag description Suggest negative reinforcement for AI tagging (either raising it to the admin or training the AI) Let user flag good examples of conversations that shou...