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Increase the limit of custom fields

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team
4 days ago in Custom fields 0

AirBnB native channel

Having a native AirBnB channel to handle guest and host messages within Front (rather than email forwarding)
5 days ago in New integration requests 0 Backlog

Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...
6 days ago in Admin Experience / Custom fields 0

Delete option for extra addresses on Contact panel should be in a different location

Currently the primary email for a contact has copy For each additional after it, hovering shows delete where copy is for the primary We should reorient the options in the contact details to each entry is mirrored across all for the layout
2 days ago in Contacts Manager 0 Backlog

Add updated_at to list conversations API endpoint

List coversations endpoint is ordered by that field, but the field is not exposed
2 days ago in Core API 0 Backlog

Ability to have the Private Inbox Tag Removed from Discussions

To help with organization, it would be nice to have discussions allow a more permanent removal of the private inbox tag when moving the discussion to a another tag. This can help it remain with the tag, as it currently reopens to the Inbox.
3 days ago in Internal discussions 0 Backlog

Ability to recognize out of date KB articles and set expiration

The ability for KB to recognize when an article has been unused for a certain period of time. Also, the ability to set an "Expiration" time on articles, so after that period of time, the admin will get a notification to modify the article
3 days ago in Knowledge Base 0 Backlog

Knowledge base article export

Ability to export knowledge base articles
3 days ago in Knowledge Base 0 Backlog
155 VOTE

Comments will not cancel a snooze event

A lot of teams have a workflow where they snooze a conversation and continue to comment on it. It can be frustrating for them to always have to click Snooze again when it was internal comments that broke the snooze rather than a message from the c...
6 months ago in Snooze 1 Backlog

Show suggested articles in email composer when responding to customers

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)
12 days ago in Knowledge Base 0 Backlog