All ideas

Problem Forwarding an email always inlines the content — there is no option to attach the original email as a .eml file. Request Allow forwarding an email as an attachment (EML/MSG format) within another email.

Problem When viewing a long conversation, there's no quick way to jump back to the beginning. Request Provide a keyboard shortcut or button to jump to the first message in a conversation.

Problem View display logic (which conversations appear based on status) is configured at the shared inbox level — individual views cannot override it, limiting workflow flexibility. Request Allow configuring visibility rules per view, so different...

Problem Admins cannot enforce consistent email signatures across the organization — users can set any signature, leading to inconsistent branding. Request Allow admins to define and enforce company-wide email signature templates, with optional per...

Problem Front's Grammarly integration only supports English, leaving non-English users without spell check or grammar suggestions. Request Add spell check and grammar support for non-English languages, either through additional integrations (e.g.,...

Problem After applying a message template, users must manually add the associated tags to the conversation, adding extra steps to a repetitive workflow. Request Allow message templates to include tags that are automatically applied to the conversa...

Problem Drafts are automatically shared with all conversation participants, giving users no control over when a work-in-progress draft becomes visible to others. Request Add a user-level setting to disable automatic draft sharing, so drafts stay p...

Problem The desktop app only supports a single view, forcing users to navigate back and forth when they need to reference one conversation while working on another (e.g., copying info into rules). Request Add tab support to the desktop app so user...

Problem AI Knowledge can only be distinguished at the Workspace level, which limits customers with multiple segments or customer types that need different knowledge bases. Request Enable granular control of which knowledge is available at the Inbo...

Problem New subtags default to hidden in the sidebar. Forgetting to check 'show in sidebar' during creation requires extra steps to fix later. Request Default the 'show in sidebar' option to enabled when creating new tags.