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110 VOTE

Setting to turn on/off auto-shared drafts

Add the ability to turn on/off the new(ish) feature that automatically shares a draft with all participants. That way a user can decide if they want to have control over when a draft is ready to be shared.
almost 3 years ago in Core Product Experience 0 Backlog

Allow companies to set & enforce email signatures company wide and restrict the editing of email signatures.

Companies want to standardize their email signatures from a branding perspective. We want all users to have the same font and color scheme and to use only the company approved phone numbers [by team] and to have the proper email and website links.
almost 3 years ago in Admin Experience / Signature management 2 Planned

Multiple tabs for desktop app

This would be especially useful for creating rules. To create rules you have to grab info from messages (subject, sender info etc) and without the ability to create tabs, you have to constantly go back and forth which can be tedius.
about 2 years ago in Native features 1 Backlog

Add Tags to Sidebar by default

When creating a new subtag in the sidebar by clicking the three dot drop down, the default is to not have "show in sidebar" checked. It would make more sense to default to checking this box. It's very easy to remove a tag sitting on the sidebar, b...
almost 3 years ago in P1 navigation - left pane / Tags 3 Backlog
110 VOTE

Include tags in message templates

I'd like to be able to add related tags to the message template as well, so that when I use it within an email reply, the tags are automatically added to the reply (based on the template) and I don't have to spend time doing that separately.
about 3 years ago in Message templates 4 Backlog

Label/outline important threads

This feature would significantly improve the efficiency of navigating through numerous conversations by allowing users to filter and find conversations containing e.g. specific tags. It facilitates a streamlined workflow by reducing search time, p...
6 months ago in Core Product Experience 0

Hide reading pane / conversation view

Ability to hide the reading pane or conversation view to help users better focus.
about 2 months ago in Core Product Experience 0 Backlog

Macro Auto-Replies Preserving Quoted Message History

Currently, when a macro uses an action that creates a new draft (like applying a message template or canned response), it generates a clean, blank message. It does not automatically include the previous conversation history, similar to how hitting...
2 months ago in Macros 0 Backlog

AWS Connect Integration

No description provided
about 2 months ago in New integration requests 0 Backlog

Improve look & feel of the Front Knowledge Base

When you vote, please specify which one(s) of the below you are interested in. Please also feel free to add new ones via comments. customize color of site header beyond just light and dark adjust grid layout / density of categories custom icons in...
over 1 year ago in Knowledge Base 3 Backlog