All ideas

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...

Add recipient fields to message templates so they can be used repeatedly as well.

Add the ability to precisely target which recipient is evaluated by smart CSAT or smart QA. Instead of automatically targeting the last teammate responding, you can pick another recipient in the conversation and evaluate them accordingly. This wou...

As a team admin, I want the ability to invite new users directly, so that my team can add members as needed without waiting for IT approval, improving efficiency and autonomy in managing our workspace. This capability should include controls at th...

I'd like the ability to exclude snoozed time from the Response Time Analytics. Ex: a customer emails us at 8am asking us to send an update at 2pm of the transit of their shipment. If I snooze the conversation until 2 my response time is 6 hours pl...

A button or shortcut to jump to the very first email of a conversation

Suggestion to be able to forward an email as an attachment in another email

Companies with mixed user populations (e.g., internal employees and external partners or contractors) need more granular control over personal inbox connections in Front. Today, personal inbox channel connection can be blocked uniformly across the...

The Front integration of Grammarly does not support other languages. Add integrations with tools like "Language Tool" that support other languages