All ideas

Problem Moving a conversation to a different team inbox automatically unassigns it, even when the assignee belongs to the destination inbox. Request Keep the conversation assigned to the current assignee when moving between inboxes, provided the a...

Problem Forwarding an email always inlines the content — there is no option to attach the original email as a .eml file. Request Allow forwarding an email as an attachment (EML/MSG format) within another email.

Problem When viewing a long conversation, there's no quick way to jump back to the beginning. Request Provide a keyboard shortcut or button to jump to the first message in a conversation.

Problem Front's Grammarly integration only supports English, leaving non-English users without spell check or grammar suggestions. Request Add spell check and grammar support for non-English languages, either through additional integrations (e.g.,...

Problem After applying a message template, users must manually add the associated tags to the conversation, adding extra steps to a repetitive workflow. Request Allow message templates to include tags that are automatically applied to the conversa...

Problem Drafts are automatically shared with all conversation participants, giving users no control over when a work-in-progress draft becomes visible to others. Request Add a user-level setting to disable automatic draft sharing, so drafts stay p...

Problem View display logic (which conversations appear based on status) is configured at the shared inbox level — individual views cannot override it, limiting workflow flexibility. Request Allow configuring visibility rules per view, so different...

Problem Conversations always show the oldest message at the top, forcing users to scroll to the bottom for the most recent reply. Request Allow changing message display order so the most recent message appears at the top of a conversation thread.

Problem The desktop app only supports a single view, forcing users to navigate back and forth when they need to reference one conversation while working on another (e.g., copying info into rules). Request Add tab support to the desktop app so user...

Problem Teammates who were part of a conversation continue receiving notifications for all subsequent messages, even when they no longer need to follow it. Request Allow removing a teammate's subscription from a conversation so they stop receiving...