All ideas

Problem There's no way to limit a teammate's ability to reply to conversations they aren't assigned to, which may be needed for certain permission or role-based workflows. Request Add a Teammate Permission to restrict reply access to only conversa...

Request Support Thai language for the Front interface and conversations.

Problem Teammates sometimes need to listen to email content while multitasking or traveling to ensure quality and catch missed points; this capability existed in Outlook and is not available in Front. Request Add text-to-speech playback that reads...

Problem The AI Answers history export lacks a column identifying which conversations were solved by AI, making it impossible to measure AI resolution success rate. Request Add an "is_solved_by_ai" column to the AI Answers analytics export to track...

Problem Knowledge Base redirect management lacks search capability by source or destination slug, and there's no way to sort by most recent or filter by context, making it hard to understand the redirect inventory. Request Add search by original/n...

Request Collect and display operating system and device information for Front Chat users to better understand visitor context.

Problem The Front chat widget lacks proactive messaging capabilities for sharing updates. Users want to display news and announcements to visitors, similar to capabilities in other chat platforms. Request Add home page and news features to the Fro...

Problem AI composer features are available on the web app but not on the mobile app, limiting their utility for users composing emails on mobile devices. Request Make AI Compose features available in the Front mobile app.

Problem Visitors must dig through multiple emails to find conversation links instead of having a single reference point to check all open conversations. Request Provide a single bookmarkable URL that displays all conversations.

Problem During holidays or slow periods, manually updating chatbot messaging across multiple channels to indicate slower response times is tedious and error-prone. Request Provide a centralized way to indicate slower response times during holidays...