All ideas

Problem Archived tags clutter the tag list when working with rules, analytics, or tagging emails, making it hard to find active production tags. Request Add an option to hide archived tags in rules, analytics, and email tagging workflows while kee...

Prospect wants WooCommerce Integration. 3 seats on Growth.

Problem When filtering data by comment type, the Subject column remains empty because comments don't have their own subjects, making it difficult to see which message or ticket a comment relates to. Request When filtering by comments, display the ...

Request Improve the performance of analytics data exports to reduce wait times when exporting large datasets.

Request Collect and display operating system and device information for Front Chat users to better understand visitor context.

Problem Knowledge bases can only be deleted by contacting Front support; there is no self-service option for users to delete their own knowledge bases. Request Add a delete button to Knowledge Base settings, allowing users to delete knowledge base...

Problem Users who add their personal inbox to Front have it counted toward the cumulative inbox total, mixing personal and team inbox metrics. Request Allow personal inboxes to be added to Front without contributing to the cumulative inbox count.

Problem When importing messages via the API, auto-replies are sent from the first available channel in the inbox, with no way to control which channel is used. Request Allow defining a default channel when importing messages, so auto-replies and o...

Problem There's no way to limit a teammate's ability to reply to conversations they aren't assigned to, which may be needed for certain permission or role-based workflows. Request Add a Teammate Permission to restrict reply access to only conversa...

Request Support Thai language for the Front interface and conversations.