All ideas

Request Add encryption for outgoing data transfers to meet security and compliance requirements.

Problem There is no visibility into how many team members contribute to resolving each customer request, making it difficult to identify efficiency and collaboration patterns. Request Track and report the number of participants involved in each co...

Request See which conversations have been marked as spam to understand patterns and help improve filtering effectiveness.

Rather than having to specify limits for each teammate within a teammate group, allow for the ability to have one LB number that applies to all teammates in a teammate group

Problem Rules are shown as a flat list. Once a team has dozens or hundreds of them, there is no way to see what order they run in, which rules depend on each other, or where two rules overlap. Admins have to open rules one at a time and keep their...

Problem The analytics export API endpoint doesn't support workspace filtering, making it difficult to programmatically extract data for specific workspaces without retrieving all workspace data. Request Add a workspace parameter to the analytics e...

Problem Automation rules can only be triggered within daily time windows, not for specific date/time ranges. This prevents automating PTO rules or temporarily activating team availability settings. Request Add support for date/time range condition...

Problem Teams using Snowflake as their data warehouse can't pull Front analytics into their existing BI and reporting workflows. Request Add a Snowflake connector so teams can query Front data directly within their data warehouse and integrate it ...

Problem Teams following best practices need to handle emails in order but currently lack visibility into when emails are worked out of order. This requires building custom reports in external tools. Request Provide native analytics showing how man...

Problem Contact exports display handles without type information, making it difficult to identify which handle format (custom, Intercom, etc.) to use in API queries. Request Add a "Handle type" column to analytics exports. Context Users need both ...