New metrics

It's hard to have a overview on low CSAT scores in the Customer Satisfaction report - especially in the account table. This would allow to quickly get a sense for customer health without digging in each account individually

Summary: I’d love to have a dedicated report or filter in Front that shows all conversations archived or closed by automation rules — including which specific rule and branch performed the action. Problem: Right now, the full events export only le...

Value: Allow managers to understand how the volume of work in their team's backlog is fluctuating. Implementation: replace the "open at start" and "open at end" metric to: Allow custom statuses and status categories (open and waiting) Reflect ...

Ability to filter in analytics by conversation custom field (similarly to tags)

Front needs comprehensive email deliverability monitoring to help teams maintain good sender reputation and ensure customer communications reach their intended recipients. Currently, there's no visibility into whether emails are being delivered, b...

In Analytics, measure handle time for first reply only

I would like a way to see at a glance all my unresolved or opened tickets and a breakdown how how long these conversations have been opened. Currently there is no visibility how long a ticket is in a status outside until it is resolved