RELATED IDEAS
Track Internal Actions in Analytics
Basically breaking down the touched conversations into the individual metrics:
number of comments that a teammate has commented in the team performance report
how many emails they have assigned to other teammates
how many tags they have added, etc -
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ADMIN RESPONSEJul 25, 2025
Your idea is now live and open for voting.
Along with these, we have team tags for say, our Legal Team, and we'd like to track the resolution by the Legal Team within the internal comments to know which team members are responding to the majority of these tags.